El-Shimaa Mohamed, 25 Years old with 6 years of work experience, including 2 years of Experience At "Hilton Luxor" , knowledge with ONQ system, And all Microsoft office products.
Title
Receptionist And Guest relations At Hilton Luxor Resort & Spa
Summary
Work Experience
International Company for security systems (ICFS)
Assistant Sales at “International Company for security systems” (ICFS)
September 2015 - September 2017
started as sales Agent at "ICFS" for security systems Like CCTV Systems.
Germany language School
English And soft Skills Instructor
September 2017 - February 2018
English And Soft skills Daily Tasks for Students for 6 months which Improve my communication skills.
El-Safwa ACC for courses
English Instructor
September 2017 - February 2018
Same period I Hade Worked at 2 places to be more versed at English And communication Skills.
New Aswan Language School
English Instructor and Soft Skills
May 2018 - January 2020
I hade Worked for nearly 2 Years which gave me a great experience with English Pronounce and improve my communication skills with every day.
Hilton Luxor resort & Spa
Front Office Agent & Guest Relations
January 2020 - October 2021
With nearly 2 Years Of Experience At Hospitality I Became able to :
· Achieve positive outcomes from Guest queries in a timely and efficient manner
· Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
· Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
· Demonstrate a high level of customer service at all times
· Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
· Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
· Comply with hotel security, fire regulations and all health and safety legislation
· Act in accordance with policies and procedures when working with front of house equipment and property management systems
· Follow company brand standards
· Assist other departments, as necessary
Achieving great results by making room upgrades and achieving high Revenue within short periods.
Skills
Creativity. Interpersonal Skills. Critical Thinking. Problem Solving. Public Speaking. Customer Service Skills. Teamwork Skills. Communication. Collaboration. Accounting. Active Listening. Adaptabilit
Handling Gust problems , Try to make the Gust Satisfied during his stay , doing my best to make the guest feeling worm welcome , try to getting feedbacks on social media & Trip advisor.
Handling and Replay Mails with formal Way
Languages
English:
Professional
Arabic:
Mother Tongue
Education
SVU
Public Relations And Sociology - Bachelor's degree
2015 - 2019
faculty of Arts
Courses and Certificates
• Seals & Marketing Training at faculty Of “Media And Information Technology”
• Professional Development Foundation Training at Modern European Academy, Qena.
• English Course at Modern European Academy,Qena
• Soft Skills Course at Modern European Academy,Qena.
• Management Office Course at Modern Eruopean Academy, Qena
HR Training at “Human resource Department” as a training full time for 4 months at Hilton Luxor Resort & Spa.
Achievements
Best upselling for 2 years for selling suits and room upgrades.
i hade best up sailing