With a strong will to learn and grow in my field, I strive to aquire new knowledge and ways for handling work, and life from my environment, hoping to be the best at what I do, aspiring to one day be a leader in my field.
Address
6th of October city, Giza
Military status
Exempted
Degree
Faculty of Commerce Tanta University
Nationality
Egyptian
February 2020 - August 2020
My duty was to:
• recieve inbound calls from the customers to answer all their queries about the products that we provided, and to give them any information they might need.
• Build rapport over the call, and making sure they are receiving the best possible service.
• follow the standard procedures, or go the extra mile to help with any ongoing issues. such issues included but were not limited to:
October 2021 - Now
I am working for an American account at the retentions department, so my main duties were as follows:
• Receiving inbound calls from customers who would like to cancel their service.
• Building rapport with the customers, and being on the best behavior throughout the call.
• Using all the tools provided to me to remind the customer of the value the company provides, and in case I have a promotional offer I would upsell it to the customer instead of cancelling their service
• Achieving my goals, and targets which are as follows:
Easy to work with
Communication skills
Team player
Microsoft Office
Adaptive to new software, and tools
2016 - 2021
Studied a range of courses through my 4 years in both the fields pf management and information technology, some of the highlights of the courses were:
• C# Programming language
• Networking basics
• Project Management
• Organizational Behavior