Summary

Experienced Customer success manager bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Years of Experience

6 years

Skills

  • Analytical skills

    Active listening skills

    Communication skills

    Customer service skills

    Leadership skills

    Management skills

    Problem solving skills

    Leadership experience

    Organisational know-how

    Software programmer

    Blockchain developer Ganache ( in view)

    SQL

    Microsoft PowerPoint and Excel

    Tableau

    Python

    Microsoft SQL server

    Sas

    Prototyping

    Mockup

    Wireframing

    Agile

    Information architecture

    Revenue growth

    Strategic Communication

    Client Service Optimization

    Intercom

    Hootsuite

    Zoom

Education

  • University of port harcourt - Linguistics

Work Experience

  • ROQQU
  • Google( Remote)
  • Microsoft (Remote)
  • Wordpress ( Remote)
  • Iworker United States (Remote)

CV Summary

4
Courses
5
Companies
3
Languages