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A highly motivated and enthusiastic professional with proven experience in customer service, client relationship management, and sales. Skilled in providing effective support, managing client profiles, and ensuring a seamless service experience. Adept at using MS Office, handling inquiries, and maintaining organized records. Possesses strong communication, problem-solving, and multitasking abilities, with a consistent track record of delivering excellent results. Now seeking a challenging and rewarding position with a dynamic and forward-thinking organization to further develop skills and contribute positively to the team

Birthdate

4-07-1997

Nationality

Pakistan

Religion

Islam

CNIC

42401-4639877-2

Marital status

Single

Work Experience

Zellbury

Sales Associate

January 2023 - January 2024

  • Assisted customers in selecting products and provided excellent customer service.
  • Maintained a clean, organized, and visually appealing sales floor.
  • Handled billing, cash management, and daily sales operations.
  • Helped achieve store sales targets through active customer engagement.

Shadi.com

Client Relationship & Profile Management Officer

March 2024 - Now

  • Managed and updated client profiles on the platform.
  • Assisted clients in understanding services and guided them throughout the matchmaking process.
  • Maintained healthy client relationships through regular follow-ups and communication.
  • Resolved customer concerns and ensured a positive service experience.

Self-Employed

Private Teacher

January 2020 - December 2022

  • Provided personalized tutoring to students in various subjects.
  • Helped students improve academic performance through tailored lesson plans.
  • Maintained regular communication with parents regarding student progress.

Education

Matriculation (Science Group) Board of Secondary Education

2012 - 2014

Intermediate (Pre-Engineering) A.P.W.A Government Girls College Board of Intermediate Education

2014 - 2016

Courses and Certificates

MS Office (1-Month Certificate Course)

Aptech Shahara-e-faisal

Trained in MS Word, Excel, PowerPoint, and basic computer operations.

Professional Chef Diploma

College of Tourism & Hotel Management (COTHM)

Completed a comprehensive culinary diploma with hands-on training in cooking, baking, food preparation, and kitchen management.

Languages

Language

English: 

Upper-Intermediate

Language

urdu: 

Mother Tongue

Skills

  • Sales Management

    Fluent in English & Urdu

    Strong Communication Skills

    Customer Service Expertise

    Client Relationship Management

    MS Office (Word, Excel, PowerPoint)

    Soft Skills: Teamwork, Problem-Solving & Adaptability

    Profile Management

    Time Management

Professional Hobbies

Cooking & baking, reading, travelling, learning new skills, and listening to music.

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