Dhynia Floyo

Assisting clients in setting appointments to explore options for purchasing pre-owned vehicles, and guiding them through the necessary qualification steps.

Resposible for answering incoming phone calls from hospital providers, including doctors and nurses. These calls pertain to the confirmation of a patient's eligibility, benefits, and claims. Our team is equipped to handle these inquiries with the utmost professionalism, ensuring that providers receive accurate and timely information to assist in their patient care. We strive to maintain a high level of expertise and proficiency in order to provide the best possible service to our clients.

As a customer service representative for Amazon US and UK, I provided comprehensive support to both customers and sellers. My responsibilities included guiding them through website listings, managing inventory, and addressing other Fulfillment by Amazon services. I handled all communication channels, including phones, email, and chats, and provided timely and effective solutions to all inquiries across all lines of businesses.

The process of conducting audits involves reviewing the interactions and conversations between Associates and Amazon sellers across three distinct lines of business, namely phone, email, and chat. This accomplished job serves to assess the performance of Associates in their communication with Amazon sellers, as well as ensure that all interactions are conducted in a professional and courteous manner.

As a planner for Novartis sales representatives, my role is to ensure that their meetings with healthcare professionals and doctors are fully compliant with the regulations. This includes overseeing all aspects of the process, from scheduling to follow-up, to make sure that everything runs smoothly and efficiently. By providing support and guidance to our representatives, we can help them build strong relationships with healthcare professionals and deliver the best possible outcomes for patients.

Moderna COVID-19 vaccine. The scope of work for the back-office team involves gathering data related to adverse events of patients who have received the vaccine across the United States, United Kingdom, and other European countries. The main aim of this data gathering exercise is to monitor safety and efficacy of the vaccine and to ensure that any adverse events are documented and reported in a timely manner. The team is dedicated to ensuring that all data is collected and analyzed in compliance with regulatory requirements and industry standards.