- Compassionate and experienced Customer Service Professional with over 10 years of experience across logistics, healthcare, sales, and retail.
- Recognized for delivering empathetic, knowledgeable, and results-driven support.
- Passionate about natural health, building long-term relationships with clients, and providing clear, actionable guidance during vulnerable life moments.
- Known for critical thinking, attention to detail, and going above and beyond to create positive outcomes.
Summary
Work Experience
Rebellion Logistics
Customer Support Associate
January 2023 - January 2025
Provided emotional and logistical support to customers in time-sensitive delivery scenarios. Maintained detailed records using CRM tools and resolved client issues with care. Supported hundreds of clients per month via phone and email with high satisfaction ratings.
CMC Hospital
Project Coordinator
January 2021 - January 2023
Collaborated with patients and staff to organize medical scans (including DEXA) and treatments. Maintained patient documentation and communicated next steps with clarity and compassion. Gained valuable experience in health-related customer service and coordination.
Automation Systems
Retail Manager
January 2018 - January 2021
Managed customer-facing store, ensuring exceptional service and educating clients on products. Resolved complaints promptly and exceeded monthly sales goals.
Suman Electricals
Corporate Sales Representative
January 2013 - January 2018
Cultivated and maintained long-term client relationships in a competitive market. Listened attentively to customer needs to recommend optimal solutions.
Projects
Customer Support Associate
Customer Support Associate
undefined 2023 - undefined 2025
Provided emotional and logistical support to customers in time-sensitive delivery scenarios. Maintained detailed records using CRM tools and resolved client issues with care. Supported hundreds of clients per month via phone and email with high satisfaction ratings.
Project Coordinator
Project Coordinator
undefined 2021 - undefined 2023
Collaborated with patients and staff to organize medical scans (including DEXA) and treatments. Maintained patient documentation and communicated next steps with clarity and compassion. Gained valuable experience in health-related customer service and coordination.
Retail Manager
Retail Manager
undefined 2018 - undefined 2021
Managed customer-facing store, ensuring exceptional service and educating clients on products. Resolved complaints promptly and exceeded monthly sales goals.
Corporate Sales Representative
Corporate Sales Representative
undefined 2013 - undefined 2018
Cultivated and maintained long-term client relationships in a competitive market. Listened attentively to customer needs to recommend optimal solutions.
Skills
Core Skills
Health & Wellness Client Support
Inbound/Outbound Call Handling
DEXA Scan & Medical Admin Familiarity
Empathetic Communication & Active Listening
CRM & Recordkeeping
Problem Solving & Escalation Management
Multitasking in Fast-Paced Environments
Organized, Focused, and Adaptable
Fluent in English & Punjabi