Birthdate
18/7/1997
Personal Information
Work Experience
Concentrix
Customer service representative
March 2021 - Now
Supporting the customer with any billing or technical query while upselling other products.
UX centers
Technical support and customer service specialist
May 2020 - February 2022
Answering customers' billing concerns .
Supporting the customer with any technical issue and schedule technician appointment if needed.
Raya contact center
Retention specialist
September 2019 - May 2020
Handling cancelation requests.
Providing customers with solutions for their issues .
Education
Faculty of fishers and aquaculture ,Kafr Elshiekh University
Food manufacturing and biotechnology - Bachelor
2015 - 2019
Faculty of agriculture , Cairo university
Nutrition - Diploma
2020 - 2022