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About Me

A well mannered, articulate, and hardworking customer care advisor who has more than 5 years of experience in this domain. Using initiative to develop effective solutions to problems with an active and dynamic approach to work and getting things done efficiently & unsupervised.

Focused,resourceful, able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client-facing skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.

Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of an ambitious company.

Work Experience

Sellbytel

Customer Service

April 2017 - October 2018

Technical support and customer service for the Google project.

• Call reception and management of problems encountered by users on all Google products (PC, Phone, Tablet, Playstore) • Follow-up of the adapted procedure thanks to internal software and keyword entry in order to guarante,with the good work flow a quick resolution and efficient for the customer. • Management and updating of the user according to new elements negotiated in order to ensure clear vision for all employees who may be required discuss again with the customer.

• Provide real feedback

Teleperformance

Customer Service

February 2016 - February 2017

Technical support and customer service for the Netflix project

• Call reception and management of problems encountered by users on all Netflix products

• Follow-up of the adapted procedure thanks to internal software and keyword entry in order to guarante,with the good work flow a quick resolution and efficient for the customer.

• Management and updating of the user according to new elements negotiated in order to ensure clear vision for all employees who may be required discuss again with the customer.

Self Employed

Photographe

December 2018 - Now

After developing my skills for two years in this field, and following the end of my business in graphic design due to my partner's departure abroad, I decided to open my own business in the field of photography.

More precisely, depending on the project, I can be an artistic director, headhunter for an agency or take care of visual communication. My mission is also to find my clients, take care of the administrative part, manage teams and ensure a pleasant relationship with others.

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