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Summary

  • Seasoned Group Customer Service Manager with over 8 years in hospitality and retail.
  • Proven expertise in team leadership, customer satisfaction, and operational efficiency.
  • Skilled in problem-solving, conflict resolution, and strategic planning.
  • Seeking to leverage extensive experience to drive success in a dynamic organization.

Years of Experience

8+

Residence

Doha, Qatar

Nationality

Yemen

Skills

  • Customer Service Management

    1. Leadership and Team Management

    2. Customer Relationship Management

    3. Strategic Planning and Execution

    4. Conflict Resolution and Problem Solving

    5. Data-Driven Decision Making

    6. Communication and Interpersonal Skills

    7. Training and Development

    8. Time Management and Organization

    9. Customer Service Technologies

    10. Performance Management and Reporting

Education

  • Sana’a University - Business Administration
  • British Institute of Academic - English Course

Work Experience

  • Al Baladi Holding
  • Souq Waqif Boutique Hotels by Tivoli
  • The Vyra NH Hotel
  • Banana Island Resort Doha by Anantara

CV Summary

4
Courses
4
Companies
2
Languages
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