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Summary

A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.

Now looking for a suitable position with an ambitious & exciting company.

Years of Experience

5

Work Experience

Crypto plus

Virtual Executive Assistant

February 2018 - May 2022

  • Plan, organize, and execute activities and meetings
  • Manage and maintain calendars
  • Handle administrative tasks such as filing, scanning, and copying
  • Handle bookkeeping
  • Complete word processing tasks
  • Research and organize data
  • Maintain and manage contacts
  • Create presentations and documents
  • Manage social media
  • Gather and organize data for statistical analysis
  • Train and supervise other administrative staff
  • Organize communication via emails and phone calls
  • Provide customer service as first point of contact
  • Organize meetings٫ travels and accommodations
  • Manage contact lists and organize managers’ calendars
  • Create and review customer spreadsheets and keep online records
  • Conduct market research and report on the results
  • Prepare presentations
  • Help employees with their administrative queries
  • Managed residential properties and prepared homes for clients prior to arrival.
  • Handled incoming and outgoing mail, email and faxes.
  • Wrote reports, executive summaries and newsletters.

Data hub

Virtual Assistant( Customer Service)

September 2016 - January 2018

  • Generating sales leads.
  • Managing incoming calls.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.
  • Identifying customers' needs.
  • Meeting sales objectives.
  • Following procedures and policies.
  • Professionally process outbound sales and/or customer service calls
  • Respond to customer questions
  • Resolve customer issues
  • Offer up-sells and cross-sells to callers
  • Record and verify accurate information on all calls
  • Adhere to work schedule provided
  • Positively and respectfully communicate with customers
  • Maintain high level of punctuality
  • Maintain consistent, reliable attendance standards
  • Maintain company and client confidentiality
  • Meet established sales/fundraising goals on outbound projects
  • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

Google

Data Entry clerk (remote)

June 2014 - November 2015

  • Input new information into database systems
  • Create and manage spreadsheets
  • Control the data probity by performing comparative analysis of different sources
  • Regularly update existing database system records
  • Produce reports
  • Retrieve data as requested
  • Perform regular backup and security database activities
  • Document, organize and store relevant documents
  • Compile, sort and organize data to be entered into the databases or electronic files.
  • Input text and data from documents into spreadsheets, databases or electronic files.
  • Input all sensitive data and accounting information into the databases and electronic files.
  • Pay attention to details and input data correctly and accurately.
  • Crosscheck and verify data keyed into the databases for accuracy.
  • Correct incorrectly entered data.
  • Maintain and update workflow record regarding work completed and work pending.
  • Assist other administrative staff in filing, xeroxing, typing and other tasks as necessary.

Skills

  • Data Entry and customer support skills

    Fast typing skills

    Effective Communication skills

    Basic computer and software skills

    Attention to details

    Zendesk

    Hubspot

    Trello

    Slack

    Intercom

    Administrative skills

    Management skills

    Research and collection skills

    Database management

    Accuracy and team work skills

    Conflict resolution

    Adaptability

    Empathy

    Patience

    Friendliness

    Quick thinking

    Active listening

    Decision making

Education

Delta State University, Nigeria

Chemistry Technology - Bachelor of Science

2006 - 2010

Languages

Language

English: 

Mother Tongue

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