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sammary

Experienced in sales and customer service with a demonstrated history of working in financial services sector.Skilled in Communication and Microsoft Office. Strong administrative professional with a Bachelor's degree focused on foreign trade from Faculty of Commerce and Business Administration, Helwan University.

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Birthdate

19/01/2000

Nationality

Egyptian

Marital status

Single

Driving License

Valid UAE Driving License

Work Experience

Abu Dhabi Islamic Bank

Personal finance executive

November 2023 - Now

  • Promoting and selling personal finance products to customers.
  • Implementing the personal finance case from convincing customer with our product, collecting required documents, entering data, signing the customer, and doing settlment.
  • Build strong relationships with potential customers and help them understand the benefits and features of the products offered by the organization.
  • Achieving individual sales goals and contribute to the overall sales goals of the organization.
  • providing exceptional customer service.
  • Understand customers' financial needs and suggest appropriate personal finance solutions.
  • Negotiating the terms and conditions of loan agreements with clients.
  • Ensure accurate and complete documentation of loan applications and loan implementation.
  • Collaborate with internal teams to ensure smooth execution of the loan and customer onboarding process.
  • Achieve individual sales goals and contribute to the overall sales goals of the organization.

Etisalat Global services

Tele_Sales Representative for Etisalat UAE

December 2021 - February 2022

  • ​Attracting customers to our products in the best way of negotiation and persuasion.
  • Providing excellent service and complete information about the product to reach customer satisfaction.
  • Gaining the customer's trust to deal with the company again and attract more customers.

Raya Contact center

Quality Support

August 2021 - November 2021

  • Monitoring calls that customers complained about.
  • Identify the error and send an email to the employee with the action plan that he have to follow in the future avoid same mistakes.
  • Coaching the employee to provide the best customer service.

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Raya contact center

Account Advisor

August 2019 - July 2021

  • Supporting customers in policy and contacts questions.
  • maintaining a high level of knowledge in order to provide support for our contacts.
  • Handling “ inbound calls “ from customers inquiries about their orders and anything related to branches, web and App.
  • Supporting “ Outbound team “ as making outbound calls to the customers to verify the needed data to insure more smooth.
  • Handling escalating calls.

Courses and Certificates

English language proficiency certificate

American University in Cairo.

  • Fluent English speaker with B1.

Excel program

RCC (08/2021)

  • Data analysis using Excel and some advanced tools that help with business reports.

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Banking Training

Banq Misr (07/2021 - 08/2021)

  • Knowing Bank departments.
  • some securities and basic concepts.
  • communication and soft skills.

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Skills

  • Time management

    Multi-tasking

    English Communication

    Microsoft office

    Persuasion

    Email writing

    Personal and communication skills

    Knowledge of personal financial products and services.

    Ability to work independently and achieve sales goals.

    Interpersonal and presentation skills

    Flexibility to perform various tasks and adapt to different environments.

    Ability to maintain and promote a positive attitude under all circumstances.

    Ability to apply academic knowledge to real life situations.

    Meeting deadlines and performing well under pressure

    Result oriented and well organized.

    Enthusiastic and very hard working

    Competitive

Education

Faculty of Commerce And Business Administrations, Hilwan University.

2017 - 2021

Bachelor's degree with C as overall Grade focused on Forgeign trade.

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