Hager

Greeting customers, offering assistance, providing product information, and building rapport to encourage sales.

Processing payments, handling cash and card transactions, and providing receipts.

Tracking customer experiences across online and offline channels, devices, and touchpoints. Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints.