Hadir Magdy

• Promoting and selling personal finance products to customers.
• Implementing the personal finance case from convincing customer with our product, collecting required documents, entering data, signing the customer, and doing settlment.
• Build strong relationships with potential customers and help them understand the benefits and features of the products offered by the organization.
• Achieving individual sales goals and contribute to the overall sales goals of the organization.
• providing exceptional customer service.
• Understand customers' financial needs and suggest appropriate personal finance solutions.
• Negotiating the terms and conditions of loan agreements with clients.
• Ensure accurate and complete documentation of loan applications and loan implementation.
• Collaborate with internal teams to ensure smooth execution of the loan and customer onboarding process.
• Achieve individual sales goals and contribute to the overall sales goals of the organization.

• ​Attracting customers to our products in the best way of negotiation and persuasion.
• Providing excellent service and complete information about the product to reach customer satisfaction.
• Gaining the customer's trust to deal with the company again and attract more customers.

• Monitoring calls that customers complained about.
• Identify the error and send an email to the employee with the action plan that he have to follow in the future avoid same mistakes.
• Coaching the employee to provide the best customer service.

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• Supporting customers in policy and contacts questions.
• maintaining a high level of knowledge in order to provide support for our contacts.
• Handling “ inbound calls “ from customers inquiries about their orders and anything related to branches, web and App.
• Supporting “ Outbound team “ as making outbound calls to the customers to verify the needed data to insure more smooth.
• Handling escalating calls.

• Fluent English speaker with B1.

• Data analysis using Excel and some advanced tools that help with business reports.

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• Knowing Bank departments.
• some securities and basic concepts.
• communication skills.
• Soft skills.

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Bachelor's degree with C as overall Grade focused on Forgeign trade.