Hamdy El Shimi

Responding to inquiries from potential students via email and phone in a professional and timely

manner.

Providing comprehensive information about SHEilds' range of courses, including NEBOSH, IOSH, and

NVQ, such as course duration, cost, and enrollment process.

Collaborating with team members to develop effective marketing strategies to increase course

enrollments.

Assisting students with the enrollment process, including completing application forms and facilitating

payments.

Maintaining accurate records of all student interactions and updating the company's database as

required.

Offering expert advice to students on the most suitable course for their individual needs and career

aspirations.

Achievements:

Successfully implemented the CSI (Customer System Information) project in January 2023, resulting in

a 10% YTD improvement in marketing and sales conversion rates within 3 months.

Collaborated with admin and IT teams to ensure accurate customer data in the system.

Continuously working on improving the CSI project to achieve even higher results.

Key skills:

• Workforce Management, Self motivated, Microsoft Office, CRM Systems Reports.

Duties:

• Successfully facilitated the transition to a remote work environment by procuring necessary tools,
• equipment, and software implementation.
• Monitored and improved team performance by setting KPI goals, providing coaching, and reporting
• monthly sales performance to executive management.
• Ensured compliance with SLAs and corporate standards to achieve high levels of customer satisfaction.
• Conducted NPS and C-SAT surveys, analyzed results, and provided insights to executive management.
• Oversaw employee performance, corrective action, talent recruitment, and retention.
• Optimized team workflow and productivity through effective work scheduling and problem-solving.

Achievements:

• During the pandemic, I took quick action to demonstrate a proactive and adaptable approach to problem-solving. I collaborated with the call center manager to successfully transition the team to a work-from-home setup, ensuring uninterrupted customer service. In order to keep the team motivated and productive, I scheduled regular meetings, set clear goals, provided feedback, and recognized achievements.