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Summary

With a proven record of building successful professional relationships, your organisation will benefit by my contributions to the business. Self-motivated, tenacious, enthusiastic, and with a drive to succeed I offer commitment to the team. With an excellent working record; proven within the positions of employment I have undertaken, I especially excel when faced with challenging objectives. I am guaranteed to meet the deadline. Seasoned at working effectively under pressure I offer flexibility and a proactive attitude that gets the job done and done well. Possessing excellence in management of internal and external client expectations, I am sure to deliver the performance you seek. My ability to deliver high quality work whilst managing expectations and time pressures is an asset in any professional setting.

Title

Ms

Birthdate

01-08-1991

Residence

Riyadh,Saudi arabia

Graduation Year

2017

Nationality

Eritrean

Gender

Female

Years of Experience

3-4 years

Work Experience

SMCH, Riyadh

Customer Service Representative

March 2011 - March 2012

My role included maintenance of e-mail correspondence as well as telephone query resolution giving high level of service to clients.

Synoptic, Riyadh

Customer Service Team leader

April 2012 - February 2013

My role was to provide a high level of service to a number of high profile clients. My duties included maintenance of e-mail correspondence as well as telephone query resolution, credit management, invoice and order processing

OSN, Riyadh

Client Success Representative

February 2013 - October 2013

My role was to provide a high level of service through e-mail correspondence as well as telephone query resolution with invoice and order processing. I was an integral part of the team working well on my own and with my team members

Eritrean community school, Riyadh

teaching assistant, Qehc.

December 2017 - February 2018

My role was to provide a high level of service to a number of high profile clients. My duties included maintenance of e-mail correspondence as well as telephone query resolution, credit management, invoice and order processing

Quality Education Co, QEHC, Riyadh

Client Success Representative

December 2019 - Now

My role was to provide a high level of service to a number of high profile clients. My duties included maintenance of e-mail correspondence as well as telephone query resolution, credit management, invoice and order processing.

Skills

  • Skills

    • Devising and exceeding service level agreements

    • Critical Thinking

    • Client relationship management

    Effective under pressure

    • • Bilingual; Arabic, Native and English, near native.

Education

Emilio Aguinaldo College

Mass communication - Bsc

2013 - 2017

International Eritrean School

Science - High School

2006 - 2011

Languages

Language

English: 

Professional

Language

Arabic: 

Mother Tongue

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