Summary

  • Project Manager IT Engineering Support and Customer Care
  • Work in the field of maintenance of high-tech devices, technology, and electronics since 1997
  • Renewable Energy and Sustainable Development
  • Member of the Egyptian, Arab, and African Engineers Association
  • IT Technical / Customer Support Engineer
  • Skilled problem-solver providing technical support in a 2000+ user environment
  • Expertise in technical troubleshooting, end user training, and virus detection
  • Project manager for videowall and outdoor LED screen installations
  • Proficient in IT infrastructure, security, and backup solutions
  • Certified in Project Management, Toshiba, and NEC
  • Diploma in Information Technology and bachelor's in Electrical Power Engineering
  • Date of Birth: 17/02/1977
  • Nationality: Egyptian
  • Marital Status: Married
  • Military Service: Completed

Years of Experience

Since 1997

Residence

Egypt, Giza

Graduation Year

June 1997

Age

44

Title

Project Manager IT Engineering Support and Customer Care

Marital Status

Married

Birth Date

17/02/1977

Graduated From

Ain Shams University

Nationality

Egyptian

Work Experience

TOSHIBA ELARABY GROUP - EGYPT

Maintenance Laptop and system Hardware Engineer

January 2007 - Now

Maintain and support systems, workstations, laptops, printers, and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for the desktop.

Projects

CIB BANK

Project Manager

BLOM BANK

Project Manager

AWB BANK

Project Manager

MCV

Project Manager

ETISALAT

Project Manager

Skills

  • movies- study - travel

Education

Ain Shams University

Diploma in Information Technology

1995 - 1997

Very Good

Helwan University

Bachelor's in Electrical Power Engineering

1998 - 2016

Good

Languages

Language

English

Fluent

Language

Arabic

Native