HASSAN KAMAL HASSAN AHMED

Urgent case coordinator handling urgent tasks for patients aboard

Communicating with customers through various channels. Inbound calls from the customers in case of incorrect recharge, mobile wireless issues, receiving customer’s complaints and solving them professionally.

Responsible for handling customers' needs and clarifying the services in case of change or adding new information. Answering all customers' questions professionally, managing a large amount of customer information accurately, and redirecting customers to appropriate departments.

Answering customers’ phones professionally, responding to customer inquiries and complaints, researching required information using available resources, handling and resolving customer complaints regarding product sales to customer service problems, providing customers with the organization’s service and product information, and processing forms, orders, and applications requested by the customers.

Communicating with customers through various channels. Inbound calls from the customers in case of incorrect recharge, mobile wireless issues, receiving customer’s complaints, and making outbound calls to the customers to promote company products and billing enrolls.