Summary

A highly motivated, confident Team manager with exceptional multi-tasking and organizational skills, Possessing a significant record of achievement in account team management and able to quickly understand the mission, vision, and values of an organization.

Now looking for a new and challenging managerial or consultancy position, one which will make the best use of my existing skills and experience and also further my personal and professional development.

Birthdate

14/01/1997

Nationality

Jordanian

Graduation Year

February, 2022

Experience

MMU University "Malaysia"

Volunteer As English Instructor for international students.

April 2015 - May 2017

  • I was responsible for international students, guide them during their journey within the university.

AL-Bayan Engineering Office.

Intern "Site"

July 2021 - September 2021

Abwaab Artificial

English conversation instructor "PART-TIME"

February 2022 - May 2022

  • I used to communicate with student in Abwaab application and try to improve their conversation English.

Webhelp - Concentrix Company

Operation Team Manager

December 2023 - Now

  • I was responsible on team out of 20 agents.
  • Team Management - Supervising and managing a team of agnets, including their performance, productivity, and adherence to business regulations and procedures.
  • Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time
  • Work Allocation -Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities.

Skills

  • General Skills

    Communication

    Teamworking

    Computer skills

    Microsoft office

    Fast writer

    Detailed

    Fast learner

    Orgnized

Education

Philadelphia University

Architect - Bachelor

2017 - 2022

Languages

Language

Arabic

Mother Tongue

Language

English

Professional

Courses and Certificates

Intensive English Language Program

MMU University

I finished English course with high grade in Malaysia during my stay there within a period of 8 months.