Summary

An enthusiastic, self-motivated, multi-skilled and highly organized individual with 15+ years of rich experience in IT industry. Having an excellent working knowledge as Technical Expert/Database & Engineered Systems Consultant, Team leader, Project Manager/facilitator, Mentor, Trainer, Service Delivery Manager, business analyst and SPOC for multiple projects.

Years of Experience

15+

Graduation Year

2005

Marital status

Married

Graduated From

Faculty Of Computers and Information, Cairo University.

Nationality

Egyptian

Residence

Riyadh, Saudi Arabia.

Work Experience

STC

Oracle Consultant and Infrastructure Leader.

February 2015 - Now

Leading DB, OS, and Siebel admins teams locally and managed services teams.

Evaluation of new technologies for new projects and initiatives in STC application sector.

Track and evaluate latest database trends and best practices including RDBMS and NOSQL.

Full implementation of CDR analysis and reporting system using MYSQL DB.

Oracle License SME for asset management department.

Play role of business analyst by Interacting with key user groups to understand data-related requirements and issues.

Develop database structure as per business requirements (tables, views, indexes) in coordination with relevant business functions

Perform the implementation of recommended database-related security measures to ensure data security and integrity

Replicate data between CSO source systems and data warehouse using golden gate.

Provide required support to other IT functions and end user support concerning application database problems

Install, test, maintain and upgrade CSO databases

Monitor company’s databases utilities to identify troubleshoot and/ or performance issues

Manage lifecycle of databases and corresponding server resources

Create and implement a disaster recovery plan for company’s database components

Drive the clustering and virtualization of databases as needed

Participate in end user support on data and database problems requiring technical knowledge beyond Helpdesk staff and act as a direct interface with IT support teams

Ensure proper documentation of all database activities and logs

Plan and monitor database capacity and optimization and ensure availability

Implement and maintain database monitoring tools and dashboards

Oracle

Senior Advanced Support Engineer

September 2010 - February 2015

Provide specialized database and engineered systems (Exadata and Super cluster) technical and functional assistance.

Installing, upgrading, and administrating Oracle Database Servers.

Executing reviews as defined by the ACS Service Portfolio such as Migration Planning, Configuration and Performance Assessments.

Database Performance Tuning.

Upgrade and implementation planning and advice Patch management (Database, Exadata and Supercluster).

Proactively alerting customers to product developments and issues.

Delivering technical presentations, knowledge transfer sessions, problem analysis and investigation.

Delivering reactive onsite technical support in a timely manner.

Providing and verifying problem workarounds or patches.

HP Enterprise Services, Egypt

Information Analyst

September 2006 - September 2010

Business Objects development team leader

Business objects analyst/developer

Collecting requirements for new business reports and writing the design documents

Supporting and enhancing the ACBS Data marts and ACBS universes

Performance tuning for the ETL jobs/scripts on Oracle 9i

PL SQL Developer

Creating ad hoc reports and system interfaces using PL/SQL & Unix shell scripts

Developing and maintaining ABN AMRO to RBS bank interfaces using ORACLE PL/SQL.

Supporting the ETL jobs on ORACLE 9i

Performance improvement for ACBS Data Loading and report generation

Providing business users in NL, US, UK and Singapore with technical and business support (2nd, 3rd Line, 24 x 7) based on SLA

Investigate problems and Resolve users’ incidents

Communicate and co-ordinate with other teams in solving client issues

Supporting ACBS system interfaces (MQ, Funding & Payments, DMF, Basel II,…etc)

Implementing change requests, user maintenance, handling user’s problems, and handling EoD issues.

YAT Software House

Developer

August 2005 - September 2006

Dot net developer (C# and ASP.Net)

Developing business application like Payroll and time attendance system (web and desktop versions)

Education

Faculty Of Computers and Information, Cairo University

Information Systems - Bachelors

2001 - 2005

Languages

Language

English

Professional

Courses and Certificates

Project Manager Professional, PMP Certified

Project Management Institute

Professional Business Analyst, PBA

Project Management institute

Agile Certified Practitioner, ACP Certified

Project Management Institute

Oracle Certified Professional , OCP 12C

Oracle

Oracle Certified Expert, OCE RAC and Grid Infrastructure 11G

Oracle

Oracle Certified Professional, Cloud Architect

Oracle

Oracle Cloud Infrastructure Foundations 2020 Certified

Oracle

Oracle Autonomous Database Cloud 2019 Certified Specialist

Oracle

Microsoft Certified Technology Specialist MCTS, SQL Server 2015 admin

Microsoft