Heta Mangukiya

• Managed customer inquiries, complaints, and service requests via email, phone, and in-person, providing detailed product support and ensuring high levels of customer satisfaction through timely, professional responses and efficient issue resolution.
• Proficient in Microsoft Word and Excel to efficiently manage customer records, generate detailed reports, track service tickets, and maintain accurate documentation, ensuring smooth coordination between teams and timely service delivery.
• Strong communication skills, both written and verbal, ensuring clear, professional, and timely conversations with customers, team members, and vendors.

• Successfully managed classroom instruction for children of various ages, enhancing their academic performance and confidence through personalised teaching.
• Pril Diamond's customer relations and service delivery have improved as a result of quick client query resolution and timely communication.
• Positive performance reviews for professionalism, punctuality, and devotion in many hospitality professions.
• Maintained 5-star housekeeping standards at The Milestone Hotel, achieving appreciation for dependability and attention to detail, while improving laundry operations at Mint Linen Ltd to improve efficiency and quality for premium hotel clients.

Coaching & Mentoring, Cooking, Learning Languages