Heta Mangukiya

• I am responsible for coordinating laundry equipment and supervising staff to ensure efficient daily operations and adherence to hygiene and safety standards.
• Handle the sorting, washing, drying, folding, and packing of linen, maintaining quality control required by high-end hotel clients.
• Liaise with logistics teams to manage timely deliveries and collections, and monitor stock levels, reporting shortages to management.
• Additionally, I assist in training new staff and report any equipment or safety concerns to maintain a safe, organised, and compliant work environment.

• Provided home-based tutoring to students from nursery to secondary level, covering all core subjects including English, Mathematics, Science, Social Studies, and General Knowledge.
• Designed personalized lesson plans tailored to individual learning styles, supporting early childhood development and subject mastery for older students.
• Delivered engaging instruction in foundational skills such as phonics, number recognition, handwriting, and basic science using interactive, age-appropriate methods.
• Fostered personal growth by encouraging confidence, discipline, curiosity, and communication in a supportive and nurturing environment.
• Maintained regular communication with parents to track student progress, adapt teaching strategies, and support academic improvement and motivation.

• Managed customer inquiries, complaints, and service requests via email, phone, and in-person, providing detailed product support and ensuring high levels of customer satisfaction through timely, professional responses and efficient issue resolution.
• Proficient in Microsoft Word and Excel to efficiently manage customer records, generate detailed reports, track service tickets, and maintain accurate documentation, ensuring smooth coordination between teams and timely service delivery.
• Strong communication skills, both written and verbal, ensuring clear, professional, and timely conversations with customers, team members, and vendors.

• Enhanced operational efficiency and service quality by streamlining laundry workflows at Mint Linen, supporting staff training, monitoring inventory, and ensuring timely delivery for high-end hotel clients.
• Demonstrated a strong customer-focused mindset in both hospitality and corporate settings, resolving client issues efficiently at Pril Diamond and contributing to improved satisfaction and service reliability.
• Delivered tailored educational support through personalized tutoring across multiple age groups, resulting in measurable academic improvement and greater student engagement.

Coaching & mentoring, Cooking, Nail Art, Learning languages, Collection of Clothes