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Summary

A rigorous , task- driven professional with substantial experience in data entry, customer service , office management , and operation duties . Adapt at leveraging superior communication and interpersonal skills to interact with diverse individuals and group at all organization levels .

Years of Experience

5

Graduation Year

2020

Residence

10th of Ramadan city

Birthdate

18/08/1998

Gender

Female

Nationality

Egyptian

Work Experience

Shahein Group

Operation Manager

March 2025 - Now

  • Involve hiring, training, and supervising staff, setting performance goals, and conducting performance reviews.
  • Interact directly with customers to educate them about products and services.
  • Ensure the company complies with industry standards and regulations and address any significant operational issues or conflicts that arise.

Shahein Group

Marketing Representative

March 2022 - March 2025

  • Interact directly with customers to educate them about products and services.
  • Identify target demographics and understand customer needs through surveys, data analysis, and competitor research.
  • understand customer needs through surveys, data analysis, and competitor research.
  • Ability to work independently and within a team.

Gest For Led

Customer service representative

October 2020 - October 2021

  • Deal with current customers and provide them with their requirements.
  • Follow up with potential customers to convenience them to buy the company's products.
  • Deal with extenders and set the required papers for them .

Banque Misr -

Trainee

July 2018 - September 2018

  • What is SMEs ?
  • Learn about banking products, regulations, and industry trends.
  • Ensure that documentation is accurate and compliant with regulations
  • Assist customers with daily transactions, provide digital banking education, and help resolve issues.

Skills

  • Personal skills:

    Negotiation skills

    Time management

    Leadership

    Communication skills

    Decision making

    Self motivation

  • Computer skills

    Microsoft word

    Microsoft Excel

    Microsoft PowerPoint

Education

Ain Shams university

English Accounting - Good

2016 - 2020

Languages

Language

English: 

Very Good

Language

Arabic: 

Mother Tongue

Courses and Certificates

Training for employment - EBI

  • How to improve your skills.
  • How to start a job in the banking sector.
  • How to differ between banks products and services.
  • Understand all the banking sectors.

Banking sessions - AIBE

  • Banks and accounts .
  • Import and export procedure.
  • SMEs and how to get a fund.

Marketing sessions - Massar

  • How to start up a project or a new product .
  • How to select the right segment.
  • How to sell it .
  • How to market it.
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