Summary

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.

Years of Experience

12

Graduation Year

2015

Age

28

Marital status

Married

Military status

Exempted

Birthdate

16-4-1993

Graduated From

Bsc English administration misr university for science and technology

Nationality

Egyptian

Gender

Male

Work Experience

Netone international

Sales

January 2010 - August 2010

Telesales agent for american product sales in united states and canada

Omniat International

Team leader

August 2010 - June 2011

Team leader supervisior for american company worked on selling international callings for arabs living at united states and canada & Australia

Vodafone uk

Team leader

July 2011 - October 2012

handling customers living in all over seas at england and united kingdom

Raya corporate center october ( careem )

Supervisior

November 2012 - April 2014

supervisior for all employees working for serving captains at careem dubai

Andalusia medical hospitals

Crm manager

December 2014 - February 2017

Crm manager for andalusia hospitals all over Saudi Arabia and egypt

Between brokerage

Crm manager

March 2018 - February 2019

Elattal holding

Call center manager & Crm manager

February 2019 - Now

Skills

  • Experience

    Excel

    Power point

    Sap crm system

    Microsoft dynamics crm system

    Oracle crm system

Education

Talaa islamic school

1997 - 2011

Misr university for science and technology

Accounting - Very good

2011 - 2015

Languages

Language

English

Professional

Language

Arabic

Mother Tongue

Courses and Certificates

Esmaar crm system

Esmaar