Graduated From
Hoa Sen University - Bachelor of International Business (Salutatorian)
Years of experience
3
Birth date
31/07/1995
Nationality
Vietnamese
Gender
Female
Residence
Hong Bang, District 6, Ho Chi Minh City, Vietnam
Brief Summary
Skills
Essential Skills
Time Management
Multitasking
Documentation
Problem Solving
Decision-Making
Outlook
Disciplined
Professionalism
Excellent Work Habits
Intuitive
Handle Confidential Information
Sharp
Assertive
Ocean Export
U.S Customs
Work Experience
Expeditors International of Washington
Customs Brokerage Staff - Documentation
September 2017 - July 2024
Report to: Customs Brokerage Department Manager
- Updating data to systems.
- Issue HBL/DN to shipper, file ISF/AMS 72 hours prior ETD.
- Issue MBL via INTTRA, submit VGM
- Send prealert and follow up payment upon payment receipt
- Notify customer if any updates
Maersk
Customer Service cum Documentation Agent
July 2024 - December 2024
Report to P&G Control Tower Manager
- Place booking via email/carrier's website based on customers' request
- Send Booking Confirmation to customer and push Customer to pickup cont to avoid arising costs.
- Notify customers SI/VGM latest cut off time and request extension if needed
- Submit SI/VGM on time and amend if any discrepancies
- Send draft bills to customer to get confirmation
- Send final bill to customer and follow up shipment until it arrives at destination
- Send pre-alert and courier hard docs to overseas agent.
- Notify customers if any updates
- Issue Debit Note/Credit Note to relevant parties.
- Solving any matters arising including modify booking empty pickup depot, contact carrier to revise booking, request new seal
Courses and Certificates
TOEIC
ETS
🔘 Score: 880/990