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Summary

Highly-skilled Demolition Worker with extensive experience in effective, professional demolition. Offering meticulous attention to detail in structural assessments, demolition planning and implementation for dependable construction support.

Residence

SAUDI ARABIA, DAMMAM

Birth date

1989

Gender

FEMALE

Nationality

SAUDI

Work Experience

MINISTRY OF HUMAN RESOURCES

MANPOWER ANALYST

January 2017 - Now

  • -Study and prepare of the response to the formal procedure in accordance with the legislation, regulations and addressed directly to the recruitment manager.
  • -Support services from study & process visa request, sponsorship transfer request , issue, update & close customer date file, etc. -Fielded diverse customer questions and resolved issues effectively and efficiently.
  • -Managed quality communication, customer support and product representation for each client.
  • -Addressed 50+ website inquiries per day.
  • -Obtained information to resolve customer inquiries.
  • -Created new processes and systems for increasing customer service satisfaction.
  • -Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • -Leveraged expertise and training to develop effective business plans, achieve profitability goals and grow business and client retention.
  • -Answered [10+]+ inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
  • -Performed in-depth research to answer more complex questions.
  • -Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • -Guaranteed positive customer experiences and resolved all customer complaints.

MINISTRY OF LABOUR

PUBLIC RELATIONS Coordinator

January 2017 - Now

  • Drafted communications for routine releases and emergency response.
  • Conducted video interviews, shot videos of event coverage and edited to create professional video projects.
  • Collaborated with administrations, creating innovative strategy for optimized campaign results.
  • Researched, developed and coordinated media campaigns .
  • Designed and distributed promotional marketing materials using graphic design software to advertise upcoming public relations events.
  • Attended and contributed to periodic meetings to devise programme activities and projects.
  • Authored press releases and communications materials to share vital information and promote intended message.

MINISTRY OF LABOUR

MANAGER OF LABOUR OFFICE

June 2016 - December 2016

  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Handled the day-to-day running , ensuring high levels of productivity and progression.
  • Worked direct with region manager to maintain optimum levels of communication for the effective and efficient completion. Supported all sections in improving operations and resolving issues to deliver top-notch customer service.
  • Managed 15+ direct reporters.

MINISTRY OF LABOUR

LAW INSPECTOR

January 2014 - February 2016

  • -Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • -Ensured adherence to labor law regulations for continued company compliance.
  • -Worked directly with [ inspection department, clients, management].
  • -Developed new process for employee evaluation which resulted in marked performance improvements.
  • -Worked closely with General Director to maintain optimum levels of communication for the effective and efficient completion.
  • -Supported investigators in improving operations and resolving issues to deliver top-notch customer service.
  • -Carried out day-day-day duties accurately and efficiently.

MINISTRY OF LABOUR

LAW INVESTIGATOR

January 2014 - February 2016

  • receiving complaints and scheduling them.
  • meet the parties and completion of the statutory procedures.
  • insure of applying the law.

TANAJIB FOR SECURITY SYSTEMS

Human Resources Associate

January 2013 - December 2013

  • -Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
  • -Delivered friendly assistance with new hires throughout interviewing and hiring processes.
  • -Provided backup support to payroll administration.
  • -Recruited and screened qualified potential employees.
  • -Administered compensation, benefits and performance management systems and safety and recreation programs.
  • -Managed employee exit interviews and paperwork.
  • -Maintained and scheduled complex calendars.
  • -Assisted with meetings and presentations within company.

Education

UNIVERSITY OF DAMMAM

MARKETING - BACHELOR

2007 - 2011

Skills

  • Excellent written and verbal communication •Degital marketing •People management •Media contacts management •Professional business writing •PR strategy development •Strategic corporate guidance

Languages

Language

English: 

Very Good

Language

Arabic: 

Professional

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