Authentic
Account Manager
November 2022 - February 2024
Experienced and self-motivated account manager with the Auth-Nike team for over 1 year, overseeing all aspects of addressing clients' needs and staying updated on the trends & development of DTC marketing.
- Developed knowledge of brand experience and detailed familiarity with Nike's Tone of Voice and working process. Involved in over 75% of BA & commercial campaigns in the past year on Nike-owned platforms App/MP/App, such as 618, D11, Asia game QS, BTS, WS...etc.
- Deep dived on Sports' audience insights (behaivor and engage perferance based on gender marketing) and gave advice on daily on-site communication while roll out new content, helping achieve the campaign objective and sales goal.
- Built a stable relationship with the Nike CDMD team, Site Merch team, and Ops team, showing a deep understanding of the R&R cross functions/stakeholders in the project to manage the expectations of the final deliverables and ensure alignment.
- Displayed a strong sense of responsibility and organizational skills. Created track systems to coordinate schedules across teams in the challenged project lifecycle, monitoring the progress moving forward and ensuring timely completion.
- Provided standard monthly reports based on raw data and competitor research to innovate and improve the on-site touchpoints mapping of BA.
- Grew to lead and onboard a team of 6 AE/SAE, increasing communication skills to inspire others to execute tasks under a shared goal in the long term. Identified the implementation gap in demanding tasks through weekly huddles.
- Led weekly internal team coaching to create synergy with the art/copy team and strengthen project management.
Meetsocial Group
Specilist, Senior specilist, Account Manager
April 2020 - May 2022
Project Management / Social Media Operation experience: (Main project: Yadea)
- Managed to help the local brand develop and penetrate new markets by localization strategy and increase over 1M fans on mainstream social media Facebook/Instagram/Twitter.
- Achieved an effective workflow between team members overseas and client, expanding 3 cooperation opportunities during the new product roll-out/seasonal programming such as Halloween Campaign.
- Fostered the sense of responsibility and independence; Had a fuller understanding of consumers and their experience through the management of integrated marketing channels.
Ad delivery experience: (Main projects: CGTN, Ali Cloud, Xiaomi)
Mature Facebook, Instagram, Twitter, Google, LinkedIn, etc ad platforms using experience. Performance review, competitive product analysis & audience insights are provided in phases for relevant optimization.
Internal cross-sectoral coordination experience:
- Identify inefficiencies and find ways to improve workflow: Interact with the product research team on developing a brand-new cross-media live data collecting tool – DEM;
- Fluent use of Meetsocial Group’s self-developed reply tool and give feedback to the internal team from the angle of a user - Meetbot;
- Synchronize brand image/tonality/VI requirements and clarify specific requirements of daily/campaign materials, helping with the flyer editing and layout producing & adjusting in the form of a poster, video, VR/AR/sticker, etc - Visual Team.