Summary

A highly motivated and dedicated travel agent with three years’ experience in the tourism industry. A passionate approach to customer satisfaction, which has resulted in employer recognition and promotion. The desire to work with pride and enthusiasm has resulted in delivering exceptionally high service standards. An excellent problem solver and multi-tasker with the tenacity to provide the customer with the best possible travel package and holiday experience.

Residence

Mansoura,egypt

Years of Experience

3 years

Graduation Year

2016

Age

27 years

Marital status

single

Military status

finished

Birthdate

27/08/1994

Nationality

Egyptian

Gender

male

Work Experience

Manf Tours

Travel Agent

June 2018 - November 2019

  • Organising flights, travel insurance and accommodation
  • Using a booking system to secure holidays
  • Handling complaints and refunds
  • Advising customers on travel arrangements, e.g. visas, inoculations, and passports
  • Negotiating the best possible rates for customers

Rehalat Al Rewad

Travel Agent

November 2019 - February 2021

  • Organising flights, travel insurance and accommodation
  • Using a booking system to secure holidays
  • Negotiating the best possible rates for customers
  • Researching travel options & presenting the best deals in terms of requirements
  • Ensure all bookings & reservations are processed accurately

Education

Faculty of specific education Bachelor's degree (Mansoura University)

computer - 75.74%

2012 - 2016

Languages

Language

English

Very Good

Language

Arabic

Native

Skills

  • GDS Systems

    Amadeus, Galileo airline reservation systems

  • Hotels Systems

    excellent Knowing how to book through different hotel reservation systems such as (GTBeds,LoH,TBO)

  • self skills

    Proven expertise at networking and negotiating

    Ability to quickly assess the customer's need

    Maintaining a confident and professional demeanour at all times

Courses and Certificates

English conversation

the American international academy

International computer driving license (ICDL)

Computer Networking

new horizons

ccna, mcsa