Summary

Customer-focused professional with over 4 years of experience in receptionist and retail sales roles across healthcare, telecommunications, and fitness industries. Skilled in front-desk operations, customer service, appointment scheduling, payment handling, and complaint resolution. Proven ability to meet sales targets, manage insurance approvals, and handle high-volume customer interactions with professionalism and efficiency. Strong communication skills, attention to detail, and a commitment to delivering excellent customer experiences

Birthdate

16/11/1998

Marital status

Single

Nationality

Egyptian

Work Experience

Dersy Dental Clinics

Receptionist

August 2025 - Now

  • Greeting and welcoming patients
  • Answering the telephone
  • Providing information to callers
  • Scheduled and confirmed dental appointments
  • Handling invoice payments
  • Handling medical insurance approvals

e& Egypt

Retail Sales Agent

January 2023 - July 2025

  • Handling all customers needs & requests
  • Sell new lines
  • Recharge & renewal bundles
  • Bill payments
  • Handling complaints
  • Follow up and case resolution
  • Offering terminal devices
  • Sim activation and replacement
  • Achieving monthly target
  • Handling and activating e-sim services

Smart Body Gym

Receptionist

January 2021 - December 2022

  • Greeting and welcoming customers
  • Answering the telephone
  • Providing information to callers
  • Handle incoming and outgoing mail

Education

Faculty of commerce - Ain Shams University

Accounting - Good

2016 - 2020

Languages

Language

Arabic

Mother Tongue

Language

English

Very Good

Skills

  • Problem solving

  • Communication

  • Creativity

  • Fast learner

  • Work under pressure

  • Flexibility

  • Teamwork

Courses and Certificates

ICDL Course