Client service and delivery leader with 15+ years of experience in account growth, end-to-end service delivery, and cross-functional team leadership in IT and HR tech. Proven in strategic planning, contract negotiation, and driving 30% revenue growth with 100% retention at PingAn. Winner of IBM Global GTS Quality Excellence Award. Skilled in transformation leadership, budget control, and building high-performing teams to deliver consistent client value.
Summary
Skills
Account Management
Strategic account planning, Contract negotiation, Client success and retention, Budget and cost control, Stakeholder engagement, Customer experience (CX) strategy
Service Delivery & Operations
ITSM, Service delivery governance, Change/Incident/Problem management, SLA & KPI management, Process automation, Project management, Agile & Scrum, Global change initiatives, Security & compliance
People Management & Leadership
Team leadership, Performance & career development, Capability building, Coaching & feedback, Conflict resolution, Stakeholder communication, Cross-cultural & cross-team coordination
Education
- NNorth China University of Science and Technology
Work Experience
- PPingAn
- IIBM
- KKangYue
CV Summary
6
Courses
3
Companies
3
Achievements
2
Languages