With over 20 years of experience in global service delivery across finance, insurance, telecommunications, and transportation industries, I have a proven track record of excellence. Recognized with the IBM Global GTS Quality Excellence Award, I bring 15 years of expertise in large-scale global IT service delivery, cross-regional collaboration, and independent English working capabilities. I have successfully led two global business transformations using Agile, Lean, and Process Excellence methodologies, resulting in significant service quality and efficiency improvements. My goal is to continue driving business transformation and team development in global enterprises.
Summary
Skills
IT Operation
ITSM, Service delivery, Process Excellence, Project management, Global Change Delivery, Lean/Agile methodologies, Problem-solving, Security & compliance
People Management
Leadership, Communication, Performance management, Career Development, Capability building
Account Management
Client success, Contract negotiation, Business development, Budget/cost management
Education
- NNorth China University of Science and Technology
Work Experience
- PPingAn
- IIBM
- IIBM
- KKangYue
CV Summary
4
Courses
4
Companies
2
Achievements
2
Languages