- Seasoned leader with over 15 years of experience in the IT and HR technology sectors, specializing in client success, service delivery, and strategic account management.
- Proven track record of driving significant commercial outcomes, including securing 30% revenue growth and maintaining 100% client retention at PingAn.
- Expert in building and leading high-performing, cross-regional teams of 60+ members, fostering a culture of excellence to consistently exceed client expectations.
- Recipient of the prestigious IBM Global GTS Quality Excellence Award for outperforming 13 global teams in service quality and client satisfaction.
Summary
Skills
Account Management & Client Success
Strategic Account Planning, Contract Negotiation, Client Retention & Success, Revenue Growth, Budget & Cost Control, Stakeholder Engagement, Customer Experience (CX) Strategy
Service Delivery & Operations
IT Service Management (ITSM), Global Delivery Governance, Agile & Scrum Methodologies, SLA & KPI Management, Process Automation, Change/Incident/Problem Management, Project Management, Security & Comp
Leadership & People Management
Global Team Leadership (60+), Performance & Career Development, Capability Building, Cross-Cultural Communication, Conflict Resolution, Coaching & Feedback
Education
- NNorth China University of Science and Technology
Work Experience
- PPingAn
- IIBM
- KKangYue
CV Summary
6
Courses
3
Companies
2
Languages