Client Service Director with 20+ years of expertise in account management and IT service delivery. At PingAn, I lead large-scale external projects, overseeing delivery, acceptance, and after-sales support while driving contract negotiations, 30% revenue growth, and 100% client retention through strategic client relationships. At IBM, I delivered global IT services for finance and insurance clients, achieving 17% efficiency gains through transformative solutions. Fluent in English and Chinese, I specialize in client success and operational excellence.
Summary
Skills
IT Operation
ITSM, Service delivery, Process Excellence, Project management, Global Change Delivery, Lean/Agile methodologies, Problem-solving, Security & compliance
People Management
Leadership, Communication, Performance management, Career Development, Capability building
Account Management
Client success, Contract negotiation, Business development, Budget/cost management
Education
- NNorth China University of Science and Technology
Work Experience
- PPingAn
- IIBM
- IIBM
- KKangYue
CV Summary
4
Courses
4
Companies
4
Achievements
2
Languages