With 18 years of large enterprise customer service delivery experience, I have a strong customer-centric mindset and received global-level service awards for exceptional quality;
I am adept at managing large data center infrastructure and enterprise software operations, continuously improving work quality through effective incident, problem, and change management;
With 15 years of global IT project delivery experience spanning finance, insurance, telecommunications, and transportation industries, I excel in collaborating with diverse cross-regional teams and possess English proficiency;
I led two successful global change deliveries, implementing agile, lean, and process excellence methodologies to enhance service quality and efficiency;
Over 10 years, I built and managed large teams (~60ppl), established the largest mid-range technical support teams in China.