Dina Osamma - Account executive - CV

Summary

Seeking a challenging opportunity to secure a position within a reputable organization in a stable environment that would lead to a lasting professional relationship where I can express my own organizational skills, organizational experience, academic background, and ability to work well with Co-workers and clients.

Nationality

Egyptian

Marital status

Single

Birthdate

29/5/1995

Education

, Ain Shams university (2018)

Faculty of Education (English department) - Good

2014 - 2018

Skills

computer Skills
Excellent knowledge of Microsoft Office including ( Excel, Word, PowerPoint)
Very good knowledge of social media platforms ads and reach
personal Skills
Fast learner
 Ability to multitask
Time Management

Languages

English:

Very Good

Arabic:

Mother Tongue

Work Experience

Kenzz

Customer support executive

December 2022 - Now

Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.
Perform invoicing of Customers’ orders in an accurate and efficient manner and respect local laws and Jotun procedures.
Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
Follow up on Customers’ complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
Actively handle customers' inquiries through e-mail, telephone, or chatin a timely and professional manner in order to provide high-quality customer service.
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions in order to increase customer satisfaction
Verify, enter, and review system prices accurately with the customer’s purchase orders and sales orders.
Communicate with sales and customers to verify that all details are correct and clear up any missing details or inconsistencies on orders.
Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF (On Time In Full)
Handle approved Sales Returns with appropriate information on charges and create credit notes when required.

Delivery Hero

• Senior Confirmation Agent

June 2021 - November 2022

Handling Customer complaints
Serving the customers step by step to confirm the order.
Following up with customers by phone to make sure that problems had been solved.
Receive leads from our merchants to confirm the order with the customer
Assist with other special projects to support the company as needed
Achieve sales Target

We

Telesales Agent

August 2019 - February 2020

Sell different services and products to current and new customers
- Give The clients all of unites benefits and description
- Knowing the client’s Needs to help him choose the unit to buy

CVRest