Enthusiastic Customer Service Representative with eight years of e-commerce experience, adept at handling a wide range of customer inquiries with precision and care. Recognized as the Top Agent for CSAT, consistently delivering exceptional customer satisfaction. One of my career highlights includes being personally handpicked by the client of VXI for promotion to Team Leader, a testament to my leadership skills and customer service expertise. Previously promoted to a Training Specialist, showcasing my ability to mentor and elevate team performance. Seeking a role as a Customer Service Representative can be leveraged to maintain and exceed service excellence.
Summary
Years of Experience
8 years
Residence
Navotas City, NCR, Philippines
Graduation Year
Not Graduated
Age
36
Title
Customer Service Representative
Marital Status
Not Provided
Birth Date
Jan 8, 1989
Graduated From
Manila Central University
Nationality
Not Provided
Skills
Customer Service Skills
Excellent intrapersonal skills
Responding to customer inquiries
Maintaining customer satisfaction
Addressing customer needs
Resolving concerns
Technical Skills
Proficiency in Zendesk
Proficiency in Freshdesk
Proficiency in Salesforce
Proficiency in Shopify
Basic photo editing through Canva
E-commerce and Retail Operations
Processing refunds and replacements
Order fulfillment
Managing social media pages
Marketing email campaigns
Training and Development Skills
Conducting training sessions
Developing training materials
Providing ongoing support and coaching
Staying current on product knowledge and industry trends
Education
- MManila Central University - Nursing
Work Experience
- AAmazon Operation Services Philippines, Inc
- AAn Client Care
- HHelperFirst
- SSandoo Tech
- VVXI
- VVXI
- MMegawise Corporation
- GGlobal Integrated Contact Facilities INC
- GGlobal Integrated Contact Facilities INC
CV Summary
5
Projects
9
Companies
1
Languages