Mohamed Moustafa Elmelegy

• Make outbound calls to potential clients to promote financial products and services, including investment opportunities and trading accounts.

• Identify client needs and offer tailored financial solutions, ensuring the products align with their goals.

• Generate leads and convert prospects into active clients by explaining the benefits of financial services.

• Maintain accurate records of customer interactions, sales, and follow-ups using CRM systems.

• Achieve daily, weekly, and monthly sales targets through effective telesales strategies.

• Handle client inquiries, provide detailed information, and resolve any concerns promptly.

• Work closely with the sales team and other departments to ensure smooth onboarding of new clients.

• Ensure compliance with regulatory requirements and company policies in all communications.

• Provide exceptional customer service, fostering long-term client relationships.

• Identifying prospects, setting appointments, making effective qualifying sales calls, and managing sales cycle to close new business in all service categories.
• Prospecting and qualifying new sales leads.
• Negotiating prices and terms and preparing sales agreements with potential clients.
• Coding customers in the system and creating sales order.
• Maintaining relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities.
• Following up with the old customers with the new offers and with their previous deals.
• Visiting potential clients and showrooms to evaluate needs and promote products and services.
• Introducing the company’s profile with the new leads.
• Following up with the credit department to complete all the customer’s documents.

• Oversee and maintain the showroom, ensuring it is consistently well-organized, clean, and welcoming.
• Manage sales inquiries and orders from both showroom and external clients, providing exceptional customer service throughout the sales process.
• Collaborate with the customer service department to ensure smooth order processing and timely follow-ups.
• Respond promptly and professionally to customer inquiries received through social media platforms.
• Follow up on orders from various channels, including in-person, telephone, and social media inquiries, ensuring customer satisfaction and timely deliveries.
• Prepare quotations, product information, and other necessary documentation for clients.
• Keep up to date with product knowledge and provide informed recommendations to clients.
• Work closely with the team to meet sales targets and improve overall customer experience.
• Perform additional duties as needed to support the sales and customer service teams.

• Oversee and maintain the showroom, ensuring it is consistently well-organized, clean, and welcoming.
• Manage sales inquiries and orders from both showroom and external clients, providing exceptional customer service throughout the sales process.
• Collaborate with the customer service department to ensure smooth order processing and timely follow-ups.
• Respond promptly and professionally to customer inquiries received through social media platforms.
• Follow up on orders from various channels, including in-person, telephone, and social media inquiries, ensuring customer satisfaction and timely deliveries.
• Prepare quotations, product information, and other necessary documentation for clients.
• Keep up to date with product knowledge and provide informed recommendations to clients.
• Work closely with the team to meet sales targets and improve overall customer experience.
• Perform additional duties as needed to support the sales and customer service teams.

• Supervising and training a team of 8 sales associates in a high-volume retail environment.
• Developing sales presentations and marketing materials for new product launches.
• Leading team efforts to increase store sales by 15% through effective product promotion and customer engagement.
• Managing customer inquiries and complaints, providing solutions that improved customer satisfaction.

• Assisting customers in selecting jewelry and accessories, providing expert product knowledge.
• Managing cash registers, processing sales, and ensuring inventory levels were maintained.
• Exceeding monthly sales targets through personalized customer service and product recommendations.

COURSE OVERVIEW:

ICDL (International Computer Driving License) is a computer literacy certification program provided by ECDL Foundation. ECDL / ICDL certification is globally recognized as an information and communication technology (ICT) and digital literacy qualification. Rolla Academy provides ICDL Training and practical classes to individuals seeking for ICDL certification. The ICDL certification courses provided at Rolla Academy are divided on the basis of skills into three types of certification based on international standards:

• BASE SKILLS CERTIFICATION
• PRODUCTIVITY SKILLS CERTIFICATION
• APPLIED SKILLS CERTIFICATI