Graduation Year
Over 1 year
Residence
Gurabo, PR
Graduation Year
2011
January 2023 - January 2023
Managed team performance by training, mentoring, disciplining and motivating employees. Pleasantly dealt with customers to ensure satisfaction. Educational institutions and online classroom management. Handled cash, credit or check transactions with customers. Counted money in cash drawers at the beginning and end of shift to ensure that amounts are correct. Answered customers' questions and got a manager if the answer didn't solve the issue. Greeted customers when entering or leaving the establishment. Resolved customer complaints, guided them, and provided relevant information. Conducted performance evaluations and provided feedback.
January 2021 - January 2022
Responsibilities included managing team performance by training, mentoring, disciplining, and motivating employees. Pleasantly dealt with customers to ensure satisfaction. Handled cash, credit, or check transactions with customers. Counted money in cash drawers at the beginning and end of the shift to ensure that amounts are correct. Answered customers' questions and got a manager if the answer didn't solve the issue. Greeted customers when entering or leaving the establishment. Resolved customer complaints, guided them, and provided relevant information. Conducted performance evaluations and provided feedback.
January 2010 - January 2022
Managed team performance by training, mentoring, disciplining, and motivating employees. Pleasantly dealt with customers to ensure satisfaction. Educational institutions and online classroom management. Handled cash, credit, or check transactions with customers. Counted money in cash drawers at the beginning and end of the shift to ensure that amounts are correct. Answered customers' questions and got a manager if the answer didn't solve the issue. Greeted customers when entering or leaving the establishment. Resolved customer complaints, guided them, and provided relevant information. Conducted performance evaluations and provided feedback.
Positive Attitude
Customer Service Management
Customer Relations
Customer Transactions
Customer Assistance
Cash Handling
Cash reconciliation
Cash Register Operation
Cash handling expertise
Cash Management
Employee Training
Manager support
Team Leadership
Staff Supervision
Retail merchandising
Stock replenishment
Supply Restocking
Merchandising
Product Merchandising
Store policies understanding
Stock management
Verbal/written communication
Training and coaching
Interpersonal ability
Customer Service
Issue Resolution
POS System
POS System proficiency
POS Systems
Equipment Troubleshooting
Online Order Picking
Time management strength
Multi-tasking skill
Adaptability and Dependability
Punctuality
Flexible Schedule
Heavy Lifting
Shift Scheduling
Policy Enforcement
Workplace Safety
Refunds and exchanges
Opening and closing procedures
Punctual and Reliable
Drawer balancing
Transaction Approvals
Price Verification
Store Opening and Closing
Cycle Counts
Loss Prevention
New Hire Training
Returns processing
Sales Promotion
Visual Display
Payment Processing
Sales expertise
Cleaning and sanitizing