Summary

A highly competent, motivated, and enthusiastic administrative assistant with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient, and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.

Currently looking for a suitable position with a reputable and ambitious company.

High school diploma class 2014.

Graduated from Future university class 2021 Grade : very good

7+ years experience in call center industry.

worked as a senior customer service advisor in Vodafone Uk.

worked as a performance manager and was able to handle teams and achieve the KPIS.

Senior Technical support in Vodafone Ireland Foundation.

Certified in Mini MBA Program grade : excellent.

worked as a social media marketer for 2 years.

Founder of High Profile for business consultant.

Currently working as a subject matter expert.

Gender

male

Age

26

Birthdate

01/02/1995

Residence

fifth settlement, south 90th road, lotus compound, new cairo

Years of Experience

Ex Vodafone Uk performance manager, Ex Vodafone Ireland Foundation Technical support advisor. currently working as subject matter expert at concentrix

Marital status

single

Nationality

Egyptian

Graduation Year

High school diploma 2011

Graduated From

Experimental language schol

Work Experience

concentrix

subject matter expert

March 2021 - Now

  • Associate colleagues in solving customer queries
  • escalation process expert
  • providing alternative solutions
  • objection handling

Vodafone Uk

Performance manager

April 2015 - September 2018

  • leading team to achieve targets
  • coaching and giving feedback
  • updating team mates with new processes
  • participating in meetings and client observations

Vodafone Ireland Foundation

Senior Technical support advisor

December 2017 - March 2021

  • solving technical queries to customers
  • network crew observations
  • follow up procedures

Brandy.Egy

social media marketer

June 2016 - September 2018

  • creating social media marketing campaign
  • ads analytics
  • respond to comments and direct messages
  • promoting discounts and offers

Skills

  • soft skills

    communication skills

    handling skills

    anger mangement

    supporting skills

    work under pressure

    leadership skills

    team play

    native english speaker

Education

Future university

business administration - very good

2014 - 2021

Diplomatic training academy

Administration And HR - Mini MBA Program

2016 - 2017

Languages

Language

English

Native

Language

Arabic

Native