Daisy Keen

• Reviewing and pulling insights from analytics and data
• Implementing change that anticipates and addresses customer questions, needs, and complaints
• Segmenting customers and audiences into meaningful groups
• Leading customer support teams
• Managing day-to-day operations.
• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assisting with the implementation of new processes and procedures.
• Identifying ways to improve customer experiences.
• Ordering supplies and maintaining inventory levels.
• Overseeing the operations team and assigning tasks.
• Training new employees and ensuring that health and safety regulations are followed.
• Interacting with customers and suppliers, answering questions, and resolving issues.
• Tracking and reporting on operational performance.
• Maintaining policy and procedure documents.
• Assist the business operations manager in planning, organizing and coordinating functions relating to the operation of the business
• Maintain an updated client, customer, contractor and supplier management system
• Monitor expenses and budget in line with the finance and accounts department
• Provide recommendations and suggestions for improvements in any aspects relating to increased performance
• Help with the onboarding process including screen and interviewing candidates
• Train new hires as necessary and ensure policies and procedures are followed
• Keep up to date with the current market trends and industry forecasts
• Coordinates with different departments to achieve optimal work production across the board

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• Transferring data from paper formats into computer files or database systems
• Typing in data provided directly from customers
• Creating spreadsheets with large numbers of figures without mistakes
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Perform regular backups to ensure data preservation
• Sort and organize paperwork after entering data to ensure it is not lost
• Prepare source data for computer entry by compiling and sorting information; establishing entry priorities.
• Process customer and account source documents by reviewing data for deficiencies, resolving discrepancies by using standard procedures or returning incomplete documents to the team leader and/or supervisor for resolution.
• Entering customer and account data by inputting alphabetic and numeric information on the keyboard according to screen format.
• MaintainEd data entry requirements by following data program techniques and procedures.
• Verified entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from when account information is incomplete; purging files to eliminate duplication of data.
• Maintained operations by following policies and procedures; reporting needed changes.
• Maintained customer confidence and protects operations by keeping information confidential.

• Recommended administrative action to improve standard operating procedures; developed LEAN workflow improvements to accommodate increasing responsibilities.
• Instrumental in identifying costs, risks, and benefits that decreased office expenditures 15% by establishing business relationships and implementing needed controls on ordering, stock and supplies.
• Responded to calls and provided information concerning company services and products in accordance with established procedures; referred calls to appropriate personnel.
• Handled information from the MLS through scanned documents.
• Managed and Updated Social Media Accounts.
• Recruiting- Posted on Craig's List and Interviewed via Skype and Phone.
• Prepared Presentations on Powerpoint.
• Downloaded Sale Personnel's Recordings for Training Purposes.
• Managed a team virtually using, skype, phone, and email correspondence.
• Researched information from the web used to create documents and reports for clients.
• Managed several email accounts on a daily basis, ensuring excellent customer care for our clients.
• Trained new associates.
• Wrote Blogs, emails, articles, and manuals keeping the clients company culture in mind.