Customer Service
Information verification
Complaint Handling
Customer Relationship Building
Cross-Selling Products
Skills
Work Experience
TechRoute66
Customer Service Agent
January 2024 - September 2024
Manage a large volume of inbound and outbound chats, emails and calls, with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
Meet customer-service department sales targets, generating leads when opportunities arise
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency.
Etisal
Customer Service Agent
June 2023 - November 2023
LC Waikiki
Sales Man
December 2021 - October 2022
Greet and assist customers, providing a friendly shopping experience.
Promote and sell products to meet sales targets and objectives.
Stay informed about product features, promotions, and inventory to assist customers effectively.
Assist with stock management, including receiving and organizing new shipments.
Team Collaboration: Work closely with team members to achieve store goals and enhance customer satisfaction.
Diva 2x2
Sales Man
January 2020 - January 2021
Education
Cairo University
Bachelor Diploma of Law
2018 - 2022