Skills

  • Customer Service

    Information verification

    Complaint Handling

    Customer Relationship Building

    Cross-Selling Products

Work Experience

TechRoute66

Customer Service Agent

January 2024 - September 2024

Manage a large volume of inbound and outbound chats, emails and calls, with knowledge and efficiency

Identify and address customer needs, with a goal of total satisfaction

Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

Meet customer-service department sales targets, generating leads when opportunities arise

Follow company guidelines and procedures for communications with minimal supervision

Recommend improvements to company processes for efficiency.

Etisal

Customer Service Agent

June 2023 - November 2023

LC Waikiki

Sales Man

December 2021 - October 2022

Greet and assist customers, providing a friendly shopping experience.

Promote and sell products to meet sales targets and objectives.

Stay informed about product features, promotions, and inventory to assist customers effectively.

Assist with stock management, including receiving and organizing new shipments.

Team Collaboration: Work closely with team members to achieve store goals and enhance customer satisfaction.

Diva 2x2

Sales Man

January 2020 - January 2021

Education

Cairo University

Bachelor Diploma of Law

2018 - 2022

Languages

Language

Arabic

Mother Tongue

Language

English

Very Good