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Summary

Results-driven professional with expertise in electrical and mechanical engineering, business, and leadership. Proven ability to deliver operational excellence, maximize customer satisfaction, and drive team performance. Skilled in managing field service operations, optimizing reliability, and enhancing leadership capabilities within multinational environments.

Residence

El Obour - Cairo

Marital status

Married

Military status

Completed

Nationality

Egyptian

Title

Service Field Manager

Education

Faculty of Engineering, Ain Shams University

Mechanical Power Engineering - Bachelor Degree

2008 - 2012

  • Average Grade: good
  • Graduation Project: CFD (Computational Fluid Dynamics) simulation of DSG (Direct Steam Generation) in parabolic trough solar collector's receiver.
  • Project Grade: Excellent

Work Experience

TK Elevator

Service Field Manager

January 2020 - Now

  • Achieved company targets by ensuring maintenance reliability, employee performance monitoring, and delivering high levels of client satisfaction.
  • Identified and secured third-party business opportunities while ensuring timely collection of invoices and tenders.
  • Ensured strict adherence to safety and compliance regulations across all service activities.
  • Oversaw monthly preventive and corrective maintenance, breakdowns, and repairs to maximize unit reliability and safety.
  • Delivered training and performance improvement programs for the field maintenance team.
  • Provided technical assistance to ensure the company’s capability to maintain all units effectively.
  • Managed spare parts and material requisitions, coordinating between employees and customers for availability and efficiency.
  • Conducted call-back and response time analysis, ensuring quick resolution and continuous improvement.
  • Verified and approved service reports, call-back reports, and timesheets for accuracy and compliance.
  • Performed service performance analysis using VIEW system and monitored OLIs to enhance service quality.
  • Controlled petty cash, staff overtime, and transportation to optimize resource usage.
  • Conducted new installation inspections, ensuring compliance with final handover protocols and smooth takeover into service.
  • Performed recapture and third-party inspections as required to secure business growth and operational excellence.

TK Elevator

Service Field Engineer

December 2012 - January 2020

  • Planned and executed corrective and preventive maintenance to ensure maximum elevator reliability with minimal downtime.
  • Supervised and guided maintenance technicians to achieve high performance and operational efficiency.
  • Ensured strict compliance with industrial safety standards during all maintenance activities.
  • Managed site store operations, including inventory control and resource allocation.
  • Coordinated and supported operating technicians, ensuring smooth workflow and effective service delivery.

Courses & Trainings

  • MBA: In Progress
  • May 2018 Managing Project Risk
  • April 2018 MST & JHA & Icam analysis
  • July 2016 Taba training & first audience training
  • Summer Training 2011 Trained at petrol gas for gas production &The Egyptian company for metro
  • Summer Training 2010 Trained at Shoubra el-khema power plant for generating electricity.
  • Summer Training 2009 Trained at Delta industry for predicting steel.

Technical Skills

  • Microsoft Office.
  • ANSYS Design modeler.
  • ANSYS Fluent.
  • EES.
  • MATLAB
  • Inventor.
  • Wind farmer.

Soft Skills

  • Excellent time management skills.
  • Planning and organization skills.
  • Supervision skills.
  • Strong Work Ethic.
  • Working well under pressure.
  • Teamwork skills.
  • Leadership ability.
  • Self-motivation

Languages

Language

English: 

Good

Language

Arabic: 

Native

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