Summary

-A competent customer service representative with a friendly personality and plenty of customer service experience, including the ability to communicate with customers clearly and politely.

-Organized and willing to accept responsibility for meeting deadlines promptly.

-A Highly organized administrative assistant with experience in corporate office settings.

-Good communicator and planner with strong judgments and critical thinking abilities.

Residence

Cairo egypt

Years of Experience

4 years

Graduation Year

2020

Age

25

Marital status

Single

Birthdate

11/1/1998

Graduated From

Faculty of commerce, accounting department, Cairo university

Nationality

Egyptian

Gender

Female

Education

Cairo university.

Accounting - Bachelor degree of commerce

2016 - 2020

Work Experience

Attijariwafa Bank

Virtual Relationship (VIP Branches)

January 2023 - July 2023

  • Work with Head of VIP segment manager to support sales production and to identify target potential customers.
  • Support sales strategy to drive increase in penetration rate for cross selling and customer acquisition.
  • Monitor and report portfolio penetration rate per product on monthly basis.
  • Monitor the unfunded accounts at risk to fund the accounts and report the results monthly.

Webhelp (DIDI) South Africa and New Zealand

Customer service representative (Email advisor-English account)

April 2021 - December 2022

Customer service representatives help customers with complaints and questions via emails, and give customers information about our services, helping customers understand the application and answering questions about their trips.

Naos Marketing

Email Advisor (English Account)

October 2020 - April 2021

l used to help solve problems such as locating a package, returning an item or assisting the delivery person to get a package to a customer on time or issuing requested refunds.

Baby world

English teacher

May 2020 - October 2020

•Organize classroom, lectures and coursework.

•Prepare materials and activities.

•Determine exam and assignment grades.

•Provide feedback based on workload and classroom behaviour.

Etisalat UAE

Sales Agent (English account)

November 2019 - May 2020

-Build creative sales strategies to increase customer satisfaction and attain business sales goals.

-Assessed client needs based on current objectives, supply and demand, and seasonable variables.

-Exceeded sales goals by more than 15% in every quarter since being hired at the company.

-Present sales proposals.

-Coach and mentor junior customer sales representatives.

Skills

  • Skills

    Pressure handling.

    Documentation and reporting.

    Attention to detail.

    Good Communications Skills.

    Teamwork.

    Dependable.

    Problem-solving abilities.

    Multi-tasking and negotiation.

  • Computer Skills

    Excel

    Microsoft Office

    Power Point

Languages

Language

Arabic

Mother Tongue

Language

English

Fluent

Language

French

Good