Profile

Enthusiastic and driven professional with 3+ years of experience providing exceptional customer service. Skilled communicator and problem solver with a proven ability to interact with multicultural populations, demonstrating patience and professionalism to resolve difficult situations.

Seeking a challenging position that will enable me to develop my abilities and skills and will provide me the opportunity of professional growth based on my own performance, where my academic background & interpersonal skills can be accepted & utilized to the fullest.

Title

Client Onboarding & Incubation Specialist

Residence

Giza

Birthdate

13/6/1995

Languages

Language

Chinese

Very Good

Language

English

Professional

Career

Orange

Customer service representative (VIP segment)

July 2019 - September 2019

Worked as customer service representative (VIP segment) at Orange company.

Teleperformance

customer service representative

March 2019 - October 2019

Worked as a customer service representative at Teleperformance (Offshore account) "DU" Account.

Teleperformance

Back-office agent

October 2019 - May 2020

promoted to be (back-office agent) at the same account "DU" till May 2020.

Bosta

client support representative

May 2020 - April 2021

Worked at "(Bosta) a delivery provider for E-commerce companies in Egypt” as a client support representative "tickets team"

Bosta

Client Onboarding & Incubation Specialist

April 2021 - Now

promoted to be "Client Onboarding & Incubation Specialist" till now.

Skills

  • Professional

    Negotiating skills

    Multi-tasking

    Process Development

    Time Management

    Planning & preparation

  • Customer service

    Relationship building

    Customer satisfaction

    Managing objections

    Complaint Procedures

Education

Bachelor of Al-Alsun, Chinese Department, Ain Shams University

Chinese Department - Bachelor

2013 - 2018

Bachelor of Al-Alsun, Chinese Department, Ain Shams University

Courses and Certificates

Chinese Conversation Course.

Chinese Cultural Center

Chinese Conversation Course.

Chinese Tourism Course.

Chinese Cultural Center

General Chinese Course.

“level 4” at Chinese Cultural Cente

Chinese summer camp at China

southwest university, Chongqing China

Joined Egyptian University student Chinese summer camp southwest university, Chongqing China

Become a Product Manager | Learn the Skills & Get the Job

Product Management course on Udemy.