Summary

  • Over 10 years of experience in the NGO sector.
  • More than 7 years of experience in Accountability roles.
  • Proficient in managing and editing databases related to accountability, including CFM, Outreach, and verification.
  • Skilled in designing data collection applications using Commcare and analyzing data with Power BI.
  • Experienced in preparing various reports for accountability departments, including daily, weekly, and quarterly reports.
  • Strong background in training and capacity building for teams in technical and communication skills.
  • Excellent communication skills with a good command of English and native Arabic.
  • Proven leadership and management abilities in team settings.
  • Holds a Bachelor's degree in Technical Engineering with a focus on Industrial Automation.
  • Completed multiple training courses in project management, communication skills, and data analysis.

Years of Experience

10+ years

Residence

Syria

Graduation Year

2012

Age

34

Title

Technical Engineer

Marital Status

Married

Birth Date

01/06/1989

Graduated From

Tishreen University

Nationality

Syrian

Work Experience

GOAL Organization

Acting CRM Deputy Manager

April 2019 - November 2019

Preparing weekly reports and the required reports for Complaints Department. Managing Complaints Department’s databases. Preparing lists of complaints referred to the Beneficiary Selection Department and following up work coordination. Coordinating with Data Management Department to receive the results of verifying and closing complaints. Transferring complaints that are not related to beneficiaries to the concerned departments, following up the complaint, and closing it. Organizing and managing the leave tracker and trainings tracker of Complaints Department. Designing and updating the complaints’ reception interface continuously by Commcare. Preparing quarterly, monthly and weekly reports for Complaints Department and supply them with Power BI displays. Following up the work of field and office complaints teams on daily basis. Receiving the daily reports of complaints teams and checking them with the databases. Meeting local councils and provide them with updates of work in their villages. Coordinating with other departments to get all relevant updates to provide them to the complaints team. Training the complaints team in various fields (technical - capacity building - communication skills – other programs and departments updates).

GOAL Organization

Accountability Data Reporting Analyst

January 2024 - April 2025

Managing and editing the Accountability Department databases (CFM - Outreach - verification). Referring data and following up with the Data Management Department and updating the status. Adding plans to the team and following up on the status and updating the results. Designing data collection applications (Commcare) and following up on modifications and updates to the applications. Designing applications and interfaces for analyzing data (Power BI) and following up on modifications and updates to the applications and dashboards. Preparing daily, weekly and periodic reports for the Accountability Department. Preparing quarterly and qualitative reports and donor requirements.

GOAL Organization

Senior Accountability Officer

December 2019 - December 2023

Managing and editing the Accountability Department databases (CFM - Outreach - verification). Referring data and following up with the Data Management Department and updating the status. Adding plans to the team and following up on the status and updating the results. Designing data collection applications (Commcare) and following up on modifications and updates to the applications. Designing applications and interfaces for analyzing data (Power BI) and following up on modifications and updates to the applications and dashboards. Preparing daily, weekly and periodic reports for the Accountability Department.

GOAL Organization

Accountability Officer

March 2018 - March 2019

Preparing daily and weekly reports on the operations of the verification department. Development of reports and processing of statistics and illustrations. Processing of the Verification reports of the entities and comparing them with the databases. Follow-up of the administrative matters of the department and supervisors and the organization of training and leave records. Updating and following up the work reports and providing the managers with statistics through progress reports for verification work and statistical reports from databases in the data management department. Provide technical support to the Department of data management and administrative verification section and follow the biography of the verification process and the delivery of documents and archived electronically and added to the database and compare documents with reports issued by the verification section and data management department. Develop report templates and databases and link them with specialized data analysis programs.

GOAL Organization

Team Leader Data Entry

August 2016 - February 2018

Work in the database of development and statistics and introduction. Development of the Cache Program Receipts for the Emergency Department. Use SQL programming in data comparison. Design a program to compare data via Access. Use Power BI to obtain progress reports of responses. Develop the emergency input and printing models. Manage your data team emergency department.

GOAL Organization

Team member Data Entry

February 2015 - July 2016

Data Entry. Development in input models. Development in data analysis system. Develop the work mechanism in the department using the VBA program.

Projects

Accountability Data Reporting Analyst

Accountability Data Reporting Analyst

undefined 2024 - undefined 2025

Managing and editing the Accountability Department databases (CFM - Outreach - verification). Referring data and following up with the Data Management Department and updating the status. Adding plans to the team and following up on the status and updating the results. Designing data collection applications (Commcare) and following up on modifications and updates to the applications. Designing applications and interfaces for analyzing data (Power BI) and following up on modifications and updates to the applications and dashboards. Preparing daily, weekly and periodic reports for the Accountability Department. Preparing quarterly and qualitative reports and donor requirements.

Senior Accountability Officer

Senior Accountability Officer

undefined 2019 - undefined 2023

Managing and editing the Accountability Department databases (CFM - Outreach - verification). Referring data and following up with the Data Management Department and updating the status. Adding plans to the team and following up on the status and updating the results. Designing data collection applications (Commcare) and following up on modifications and updates to the applications. Designing applications and interfaces for analyzing data (Power BI) and following up on modifications and updates to the applications and dashboards. Preparing daily, weekly and periodic reports for the Accountability Department.

Accountability Officer

Accountability Officer

undefined 2018 - undefined 2019

Preparing daily and weekly reports on the operations of the verification department. Development of reports and processing of statistics and illustrations. Processing of the Verification reports of the entities and comparing them with the databases. Follow-up of the administrative matters of the department and supervisors and the organization of training and leave records. Updating and following up the work reports and providing the managers with statistics through progress reports for verification work and statistical reports from databases in the data management department. Provide technical support to the Department of data management and administrative verification section and follow the biography of the verification process and the delivery of documents and archived electronically and added to the database and compare documents with reports issued by the verification section and data management department. Develop report templates and databases and link them with specialized data analysis programs.

Team Leader Data Entry

Team Leader Data Entry

undefined 2016 - undefined 2018

Work in the database of development and statistics and introduction. Development of the Cache Program Receipts for the Emergency Department. Use SQL programming in data comparison. Design a program to compare data via Access. Use Power BI to obtain progress reports of responses. Develop the emergency input and printing models. Manage your data team emergency department.

Team member Data Entry

Team member Data Entry

undefined 2015 - undefined 2016

Data Entry. Development in input models. Development in data analysis system. Develop the work mechanism in the department using the VBA program.

Skills

  • Professional Skills

    Professional in designing data collection programs and designing questionnaires (e.g., Commcare)

    Professional in data analysis programs (such as Power BI)

    Professional in database management programs (such as Excel)

    Professional in office programs

    Professional in preparing and designing reports

    User of programming languages

  • Language Skills

    Native Arabic

    Good English

  • Soft Skills

    High communication skills

    Good leadership

    Management

Languages

Language

Arabic

Native

Language

English

Good