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Summary

I am an experienced computer engineer and certified cybersecurity professional with a strong background in system support and telecommunications engineering. Proven track record in designing secure systems, implementing robust cybersecurity measures, and providing top-notch system support. Adept at tackling complex technical challenges and passionate about staying at the forefront of technology trends. Committed to continuous learning and innovation in the ever-evolving IT landscape

Nationality

Nigerian

Residence

5A DCS Street, U3 Estate, Lekki , Lagos Nigeria

Birthdate

25-05-1997

Marital status

Single

Graduated From

Madonna University, Nigeria.

Work Experience

Nokia Networks

Radio Network Optimization Engineer

August 2022 - April 2023

  • Analyzed current performance metrics to identify trends, inefficiencies, and areas for improvement.
  • Developed and implemented optimization strategies to enhance network performance and reliability.
  • Identified, investigated, and resolved technical issues to minimize downtime and service disruptions.
  • Managed network approval processes, site performance evaluations, and timely report submissions.
  • Prepared and maintained daily and weekly configuration reports to ensure operational efficiency.
  • Conducted Radio Frequency (RF) planning and optimization for designated regions to improve coverage and capacity.

Fidelity Bank PLC

IT Support Technician

June 2023 - Now

  • Provided first-level technical support and escalation for QuickFix in the region, troubleshooting and resolving IT issues remotely and via phone.
  • Ensured timely resolution of incidents logged through the QuickFix application, minimizing downtime and improving user experience.
  • Maintained up-to-date software patches, application upgrades, and security updates to enhance system stability and security
  • Assisted users with computer hardware and software issues, including installation, printing, email, word processing, and operating system support.
  • Installed, configured, and performed minor repairs on hardware, software, and peripherals in compliance with installation specifications.
  • Monitored and managed daily system and network performance, ensuring optimal uptime and connectivity.
  • Set up and configured workstations, ensuring proper installation of cabling, operating systems, and necessary software.
  • Conducted diagnostics and troubleshooting to identify and resolve technical issues, providing expert guidance to end-users.
  • Performs preventative maintenance in accordance with IT policies.
  • Performed preventive maintenance in alignment with IT policies to enhance system reliability.
  • Engaged with users to assess software application performance, gathering feedback for potential enhancements and recommending improvements to the relevant IT teams.
  • Coordinated with vendors and technicians to address major hardware/software issues and facilitate repairs or replacements.

Skills

  • Cyber Security

    Proficient in Linux commands and tools.

    Incidence response and Detection

  • Ethical Hacking

    Proper use of Wireshark,

    AWS cloud Security,

    Nmap network monitoring,

  • SYSTEM SUPPORT

    Hardware Repair and maintenance

    Good communication Skills and technical documentation

    Software support, and Remote support.

    Very conversant with windows Os, Linux Os, and MacOs.

    Data Recovery,

    End user training, Helpdesk call support

    Gsuit and Microsoft office

    Networking skills

  • ITIL

    ITIL process,

    Incident management

Languages

Language

English: 

Very Good

Language

igbo: 

Mother Tongue

Courses and Certificates

ITIL V4

PoepleCert

Credential ID: GR671702075CE

Fundamentals in CyberSecurity

Google

https://www.coursera.org/account/accomplishments/verify/M596HMURTMWN

Play It Safe: Manage Security Risks

Google

https://www.coursera.org/account/accomplishments/verify/FVGVGXJ6WCD8

ISC2 Cybersecurity Certification

ISC@

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