Ralf Navarette

I am a customer-focused professional with 9 years of experience in the BPO industry supporting global brands such as Barclays, Telstra, and Verizon, combined with 1 year of hands-on digital marketing experience managing my own Shopify e-commerce store and Facebook advertising campaigns. I am currently employed and continuously developing my skills in both customer experience and digital marketing.

My background has equipped me with strong consultative support, problem-solving, and brand representation skills, allowing me to effectively investigate complex customer issues, identify root causes, and deliver timely, well-informed solutions. With practical exposure to Facebook Ads, performance analysis, and customer behavior, I bring a balanced perspective that connects marketing strategy with real customer experience, making me well suited for a Digital Marketing Specialist role.