Age
24
Marital status
Single
Birthdate
31/01/1997
Gender
Female
Personal Information
Work Experience
Antasis PTE LTD
Customer service officer
July 2020 - Now
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Processing forms, orders, and applications requested by the customers.
- Following up complicated customer calls where required.Following up complicated customer calls where required.
- Recording details of comments, inquiries, complaints, and actions taken.
- Identifying, escalating priority issues and reporting to the high-level management.
Affin Hwang Investment Bank Berhad
Remisier assistant
December 2019 - May 2020
- Assist Remisier to key in customer order and other administrative work.
- Answer client phone call and follow up client order.
- Constantly looking for new clients.
- Key in client data.
BH Advance Solution SDN BHD
Customer service officer
January 2018 - July 2019
- Ensure player satisfaction by responding timely and accurately to player’s complaints and disputes.
- Evaluate game process and procedures and recommend improvements. Manage game messaging and gaming forums to attract more players.
- Provide support to players on game related queries. Conduct quality assurance assessment of game products to ensure product quality and service.
- Coordinate with different teams to achieve milestones and assist in planning and facilitating gaming events.
Galaxy phone accessories
Sales girl
January 2015 - January 2018
- Sales about phone accessories.
- Effective, persistent negotiator determined to close sales deals and increase sales.
- Independently set personal goals and deadlines to reach sales targets.
Skills
Customer service
Excel
Sales experience
Data entry
Communication
Ability to work independently
QUALIFICATIONS
KTC Accountants Institute
Accounting - Certified Accounting Technician
2017 - 2018
SMK TAMAN PELANGI
Highschool - SPM
2010 - 2014
Languages
Chinese:
Mother Tongue
English:
Native
Bahasa Melayu:
Native
Interests
- Learning languages
- Sports
- Reading
- Writing
- Planing