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Summary

An Experienced Client support and project coordinator looking for challenging position where I can demonstrate my skills, to take use of all my capabilities.

Graduation Year

2018

Marital status

Single

Birthdate

January the 1st, 1996.

Nationality

Egyptian

Military status

Completed

Work Experience

Milezmore for shipping and logistics

Client support coordinator

January 2021 - Now

  • Provide assistance to clients in person, on email, or telephonically.
  • Schedule meetings or telephone conferences between clients and management.
  • Book meeting rooms or venues.
  • Coordinate the production of client-facing marketing materials.
  • Compile and maintain records on client accounts.
  • Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
  • Escalate complaints to relevant departments.
  • Liaise with in-house teams to adjust service offerings and assess related costs. Build and maintain close relationships with clients.
  • Follow up on CODs and client retentions

Etisalat Misr

Sales & Marketing Executive

June 2020 - December 2020

  • Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy corporate accounts’ needs.
  • Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers’ requirements and keep proper feedback for Sales Supervisor.
  • Prepares necessary reports with key achievements and segment’s updates to highlight business opportunities.
  • Develop Sales forecasts / pipelines, reviews and action plans based on analysis of actual results versus forecasts to highlight work progress.
  • Develops programs to drive sales across assigned territories / segments based on sold marketing research.
  • Increase Corporate Sales customers’ base and explore potential business opportunities vertically & horizontally, to increase subs base & revenues.
  • Achieve monthly targets by closing profitable deals with key accounts.
  • Conducts regular visits to key corporate accounts to ensure customers satisfaction.
  • Provides necessary field training and enhance career development to ensure reaching the needed quality.
  • Monitors and develops his performance to ensure high productivity.

Skills

  • Computer skills

    MSO including word, power point excel

  • personal skills

    Can work individually and in groups

    analytical skills

    sales skills

  • Professional skills

    Creative

    Excellent attention to detail

    Well-organised

    Proactive

    Enthusiastic

    Multitasker

Education

Modern Academy. Major MIS (Management and Information System)

Science and Technology. - Good

2014 - 2018

Languages

Language

English: 

Good

Language

Arabic: 

Mother Tongue

Courses and Certificates

people and personal skills development

Glasgow Caledonian

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