October 2023 - Now
I responded to calls as a customer service representative for a fast-paced company in French and English, answered inquiries, processed customer requests, helped place and track orders over the phone, and made necessary adjustments. I also handled online chat support partially for online inquiries and general order questions.
MS Office use
Time-management
CRM Tools use (Salesforce, Zendesk, Genesys)
Problem-solving
Active listening
Attention to detail
Team collaboration
2023 - 2025
I have a solid foundation in organizational and global practices thanks to my online Business Administration program at the University of the People. While Introduction to Accounting and Principles of Finance offer proficiency in financial decision-making, courses like International Business and Leadership help me hone my strategic and cross-cultural management abilities. My ability to develop effective online campaigns is improved by digital marketing. Together, these classes give me the theoretical knowledge and real-world applications I need to succeed in the fast-paced business world of today.
Mutiganda David
Title: TeamSupervisor
Tel: +250788315829
david.mutiganda@ccirwanda.com
Ramona Ingabire
Colleague/Student
Tel: +25078471579
Ngabo Emmanuel
Title: Educator
Address: Kigali, Rwanda
Tel: +250788646528
ngabo@kingdavidacademy.co