A highly competent and enthusiastic First Line Support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with 1st line support calls and in-depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance.
Now looking for a suitable position with an ambitious & exciting company.
Residence
Egypt - Giza
Graduation Year
2021
Years of Experience
0
Age
18
Birthdate
02-09-2003
Gender
female