Mahmoud Adel Mahmoud Hanafi

• Customer Service and Data Entry on the website
• Upload new products on the site with details and pictures
• Solve customer problems by phone
• Assist customers with any inquiries

• Solve customer problems by the phone
• Assist customers with any inquiries

Solving customer problems in the ADSL internet through the phone

• professional system reseller to TE-Data
• Follow up with the team in solving customer ADSL problems
• Create a weekly and monthly report on the team's KPI performance
• Follow-up of the team that repairs the faults at the customer's home

• Take orders on the system
• Changing the product that is not in the restaurant with the customer
• Sending the order to the restaurant again after modifying it

• Find out the reason for canceling the order by following up with the customer and the restaurant
• Apologizing to the customer for canceling the order and compensating him for that, if possible
• The restaurant will incur fines for canceling the order
• Closing the product that is not available in the restaurant on the website and app

• Interview with the new captains
• Activate the captain's account
• Sale schedules for the new captain to work on it
• Assign active schedule for new captains
• Remove the schedule of captains resigning
• Modify the captain's account when he needs it
• Training the new captain on how to use the app
• Creating and modifying the session material

• Managing the Onboarding team to coach the captain during the ride inside the bus, which is more than 70 agents.
• Managing the follow-up team to help captains during the rides on the first working day.
• Managing the ELC team to find out the issues facing the captain and help him to solve them.
• Responsible for activating and training all captains of the corporate department

• Managing the cash collection team
• Daily reports for cash follow-up, comparing collected amounts VS due amounts
• Validating all deductions (CBDS)
• Validating the violation deduction response sheet
• Owning the update sheets for cash follow-up and collectors
• Triggers are reported and followed throughout the day.
• Out of Triggers List on a daily basis
• Reporting the positive cycle status release with the financial team
• Listening to and following at least 2 calls/agents, and reporting quality via email for 3CX calls.
• Bonus Cycles VS Payment
• Send deductions SMS on a daily basis