Summary

  • Motivated and results-driven professional with strong experience in sales, customer service, and administrative operations.
  • Known for excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service.
  • A fast learner with a proven track record of meeting performance targets and working effectively under pressure.
  • Ready to bring value to a dynamic team and grow within a reputable organization.

Years of Experience

4

Residence

RIYADH

Graduation Year

2021

Age

27

Title

Customs Clearance Coordinator

Marital Status

Not specified

Birth Date

2 July 1996

Graduated From

Asyut University

Nationality

EGYPTIAN

Work Experience

Hyatt Regency Hotel, Sharm El Sheikh

Receptionist

January 2017 - December 2018

Welcomed guests and managed reservations and check-ins/check-outs. Handled guest inquiries and complaints, ensuring high satisfaction levels.

Vodafone Egypt

Customer Service Representative

January 2019 - December 2020

Assisted customers with inquiries and technical issues. Delivered prompt and professional support to maintain loyalty. Conducted customer surveys and provided feedback for service improvement.

Etisalat UAE

Customer Service Representative

January 2021 - December 2022

Responded to customer needs and resolved service-related problems. Ensured high-quality service delivery and customer satisfaction.

Etisalat Egypt Store

Sales & Service Advisor

January 2022 - December 2023

Engaged with walk-in customers and promoted telecom products. Provided after-sales support and handled product activations.

Barakat Al Safina EST

Customs Clearance Coordinator

January 2024 - December 2024

Prepared and submitted customs documentation and reports. Coordinated with clients and authorities for smooth clearance operations. Calculated applicable fees and ensured regulatory compliance.

Skills

  • Technical: Microsoft Word, Excel, PowerPoint, Email Systems, Fast Typing

    Soft Skills: Communication, Time Management, Problem Solving, Adaptability

    Languages: Arabic (Native), English (Very Good)

Languages

Language

Arabic

Native

Language

English

Very Good