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Summary

Friendly and knowledgeable banking professional bringing advanced customer service and sales abilities. Well-versed in banking products and services, as well as consumer protections, fraud markers, and bank security requirements. Dedicated to maximizing the institution’s revenue and customer satisfaction by smoothly handling daily transactions.

Age

30

Military status

exempt

Graduation Year

2018

Title

Senior Personal Banker

Marital status

Married

Birthdate

17/12/1994

Graduated From

International Academy for Engineering and Media Science

Nationality

Egyptian

Gender

Male

Years of Experience

4.9 years

Work Experience

Commercial International Bank

Senior Personal banker

October 2018 - June 2023

  • Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
  • Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
  • Handle all account opening & its related operations process including system input & data entry.
  • Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviors to maintain better -quality service level and meet set budgets.
  • Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)
  • Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty.
  • Reporting & Communication:-
  • Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
  • Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently.
  • Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy.

MAVENS CONSULTING

HR recruiter

November 2023 - January 2024

  • Sourcing and attracting candidates by using databases, social media etc.
  • Conducting interviews and filtering candidates for open positions
  • Develop and update job descriptions and job specifications
  • Perform job and task analysis to document job requirements and objectives
  • Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
  • Screen candidates resumes and job applications
  • conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
  • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
  • Onboard new employees in order to become fully integrated
  • Monitor and apply HR recruiting best practices
  • Provide analytical and well documented recruiting reports to the rest of the team
  • Act as a point of contact and build influential candidate relationships during the selection process
  • Promote company’s reputation as “best place to work”

Safe Tax [USA]

Book keeper

February 2024 - August 2024

  • Maintain an accurate record of financial transactions.
  • Update and maintain the general ledger.
  • Reconciliation of entries into the accounting system.
  • Maintain the trial balance, by a reconciliation of general ledgers.
  • Account reconciliation to assert the accuracy of transactions.
  • Use knowledge of local laws to comply with reporting requirements.
  • Monitor any variances from the projected budget.

Skills

  • Fraud identification

    Fraud monitoring

    Banking law compliance

    Account management

    Financial products

    Product sales

    Currency handling

    Product promotion

    Task prioritization

    Time management

    Cash counting

    Self learning

    Recruiting

    Retention

    Book keeping

Languages

Language

Arabic: 

Mother Tongue

Language

English: 

Native

Language

French: 

Elementary

Education

International Academy for Engineering and Media Science

Accounting and Finance - 3.2

2013 - 2017

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