Maraiya McFadden

Answered high volume phone calls and attended to guests' requests to book reservations, rooms, events, and tables at the restaurant. Oversaw the reservation system to ensure efficient booking of tables, online bookings, and walk-in guests. Also handled payment on cash drawer for to- go orders. Liaised with the staff to provide detailed handovers so that the next shift runs smoothly. Provided outstanding customer service to the majority of VIP guests.

Made reservations for customers and accurately entered personal information into the computer system. Assisted customers via phone by providing confirmations, answering questions and offering general information. Relayed information on availability, pricing and discounts to customers. Verified guest information and payment options ensuring accuracy and completeness. Used Open Table. Took credit card payments over phone and in person. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Organized files; administrative tasks including filing, light correspondence, and various projects utilizing Microsoft, Adobe. and Google Docs. Sorted incoming mail, deliveries and directed to correct personnel each day. Handled Fed-Ex and UPS packages. Managed a large number of incoming calls per day. Addressed and welcomed large volume of guests to business per day. Did light cleaning to maintain clean and professional workplace and area.