mahmoud etany

Maintained, coordinated and assisted in the delivery of an internal HSQE assurance program, increasing 25% safety rating score from 30% to 55%. Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction. Liaised with external auditing governing bodies to maintain and extend registration to ISO 9001 standards. Directed cost-effective construction of highly specialized equipment and machinery. Calculated values for structural engineering failures and determined how to safely handle affected zones.

• · Collected customer and market feedback and reported information to company leadership.
• · Achieved exceptional client satisfaction feedback and ratings.
• · Interfaced with customers, determined needs, provided recommendations and up-sold services.
• · Created and directed sales team training and development programmes.

· Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.

· Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

· Boosted branch sales by developing and deepening customer loyalty through incentive programmes.

Yanbu Region